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Administración de la atención al cliente
5 - 10 min.
Los 3 tipos de métricas importantes de la atención al cliente
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Administración de la atención al cliente
5 - 10 min.
Mejores prácticas para la administración del conocimiento
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Administración de la atención al cliente
<5 min.
5 datos interesantes acerca del soporte omnicanal
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Administración de la atención al cliente
10+ min.
Comentarios del cliente: cómo escuchar lo que le dice
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Estrategia del servicio de atención al cliente
<5 min.
Por qué el soporte omnicanal no es una leyenda
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Administración de la atención al cliente
<5 min.
Su base de clientes está creciendo, ¿su autoservicio también?
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Administración de la atención al cliente
<5 min.
Primeros pasos con Zendesk Guide: estrategias y mejores prácticas
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Administración de equipos
<5 min.
Guía de la experiencia del cliente
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Administración de la atención al cliente
<5 min.
Creación de una experiencia excepcional de autoservicio del cliente
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Administración de equipos
<5 min.
Trabaje en equipo en el autoservicio con Publicación en equipo
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Base de conocimientos
<5 min.
Mejore el autoservicio con las métricas correctas
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Administración de la atención al cliente
<5 min.
Encuestas de satisfacción del cliente en Zendesk Support
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Canales de soporte
<5 min.
Soporte omnicanal más fácil con Zendesk
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Administración de la atención al cliente
5 - 10 min.
Las 10 métricas más importantes para un help desk
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Demostración guiada de Zendesk Chat
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Administración de equipos
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Guía de la experiencia del agente
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Administración de equipos
<5 min.
Guía del ciclo de vida del agente
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Administración de equipos
5 - 10 min.
Servicio de atención al cliente: transformar las transacciones en relaciones
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Administración de la atención al cliente
<5 min.
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Administración de la atención al cliente
<5 min.
Investigación de Zendesk: Net Promoter Score® (NPS)
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Administración de la atención al cliente
<5 min.
El valor del autoservicio
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Administración de la atención al cliente
<5 min.
En buena compañía: Amplíe el soporte más allá del servicio al cliente
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Administración de la atención al cliente
<5 min.
Desplegar y administrar varios canales de atención al cliente
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Administración de la atención al cliente
<5 min.
Clientes felices, resultados positivos
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Canales de soporte
<5 min.
Establecer un buen servicio de atención al cliente omnichannel: guía para comerciantes minoristas
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Administración de la atención al cliente
<5 min.
Nucleus Research: Zendesk produce un ROI alto para Trustpilot
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Administración de la atención al cliente
<5 min.