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Archivos de Benchmark

Administración de la atención al cliente
5 - 10 min.
Los 3 tipos de métricas importantes de la atención al cliente
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5 - 10 min.
Mejores prácticas para la administración del conocimiento
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<5 min.
5 datos interesantes acerca del soporte omnicanal
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10+ min.
Comentarios del cliente: cómo escuchar lo que le dice
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<5 min.
Por qué el soporte omnicanal no es una leyenda
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<5 min.
Su base de clientes está creciendo, ¿su autoservicio también?
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<5 min.
Primeros pasos con Zendesk Guide: estrategias y mejores prácticas
array(4) { [0]=> object(WP_Term)#2518 (10) { ["term_id"]=> int(8591) ["name"]=> string(26) "Administración de equipos" ["slug"]=> string(32) "customer-service-team-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8581) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(6) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2511 (10) { ["term_id"]=> int(8421) ["name"]=> string(42) "Administración de la atención al cliente" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8411) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(36) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2513 (10) { ["term_id"]=> int(8571) ["name"]=> string(53) "Biblioteca de administración de atención al cliente" ["slug"]=> string(35) "customer-service-management-library" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8561) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(6) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#2514 (10) { ["term_id"]=> int(8581) ["name"]=> string(22) "Operaciones de soporte" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8571) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(27) ["filter"]=> string(3) "raw" } }Administración de equipos
<5 min.
Guía de la experiencia del cliente
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<5 min.
Creación de una experiencia excepcional de autoservicio del cliente
array(3) { [0]=> object(WP_Term)#2515 (10) { ["term_id"]=> int(8591) ["name"]=> string(26) "Administración de equipos" ["slug"]=> string(32) "customer-service-team-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8581) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(6) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2512 (10) { ["term_id"]=> int(8531) ["name"]=> string(21) "Base de conocimientos" ["slug"]=> string(31) "customer-support-knowledge-base" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8521) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(13) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2513 (10) { ["term_id"]=> int(8581) ["name"]=> string(22) "Operaciones de soporte" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8571) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(27) ["filter"]=> string(3) "raw" } }Administración de equipos
<5 min.
Trabaje en equipo en el autoservicio con Publicación en equipo
array(3) { [0]=> object(WP_Term)#2518 (10) { ["term_id"]=> int(8531) ["name"]=> string(21) "Base de conocimientos" ["slug"]=> string(31) "customer-support-knowledge-base" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8521) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(13) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2511 (10) { ["term_id"]=> int(8431) ["name"]=> string(33) "Métricas de atención al cliente" ["slug"]=> string(24) "customer-service-metrics" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8421) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2522 (10) { ["term_id"]=> int(8581) ["name"]=> string(22) "Operaciones de soporte" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8571) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(27) ["filter"]=> string(3) "raw" } }Base de conocimientos
<5 min.
Mejore el autoservicio con las métricas correctas
array(3) { [0]=> object(WP_Term)#2521 (10) { ["term_id"]=> int(8421) ["name"]=> string(42) "Administración de la atención al cliente" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8411) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(36) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2512 (10) { ["term_id"]=> int(8581) ["name"]=> string(22) "Operaciones de soporte" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8571) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(27) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2513 (10) { ["term_id"]=> int(8451) ["name"]=> string(11) "Tecnología" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8441) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(13) ["filter"]=> string(3) "raw" } }Administración de la atención al cliente
<5 min.
Encuestas de satisfacción del cliente en Zendesk Support
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<5 min.
Soporte omnicanal más fácil con Zendesk
array(4) { [0]=> object(WP_Term)#2518 (10) { ["term_id"]=> int(8421) ["name"]=> string(42) "Administración de la atención al cliente" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8411) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(36) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2512 (10) { ["term_id"]=> int(8411) ["name"]=> string(9) "Análisis" ["slug"]=> string(26) "customer-support-analytics" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8401) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(5) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2513 (10) { ["term_id"]=> int(8431) ["name"]=> string(33) "Métricas de atención al cliente" ["slug"]=> string(24) "customer-service-metrics" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8421) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#2525 (10) { ["term_id"]=> int(8581) ["name"]=> string(22) "Operaciones de soporte" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8571) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(27) ["filter"]=> string(3) "raw" } }Administración de la atención al cliente
5 - 10 min.
Las 10 métricas más importantes para un help desk
array(5) { [0]=> object(WP_Term)#2520 (10) { ["term_id"]=> int(8421) ["name"]=> string(42) "Administración de la atención al cliente" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8411) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(36) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#2501 (10) { ["term_id"]=> int(8441) ["name"]=> string(18) "Canales de soporte" ["slug"]=> string(25) "customer-support-channels" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8431) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(25) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#2521 (10) { ["term_id"]=> int(8601) ["name"]=> string(12) "Chat en vivo" ["slug"]=> string(26) "customer-support-live-chat" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8591) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(5) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#2523 (10) { ["term_id"]=> int(8581) ["name"]=> string(22) "Operaciones de soporte" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8571) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(27) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#2500 (10) { ["term_id"]=> int(8451) ["name"]=> string(11) "Tecnología" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(8441) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(13) ["filter"]=> string(3) "raw" } }Administración de la atención al cliente
<5 min.
Demostración guiada de Zendesk Chat
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<5 min.
Guía de la experiencia del agente
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<5 min.
Guía del ciclo de vida del agente
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5 - 10 min.
Servicio de atención al cliente: transformar las transacciones en relaciones
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<5 min.
Una hoja de referencia de Zendesk para escoger tu solución de soporte
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<5 min.
Investigación de Zendesk: Net Promoter Score® (NPS)
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<5 min.
El valor del autoservicio
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<5 min.
En buena compañía: Amplíe el soporte más allá del servicio al cliente
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<5 min.
Desplegar y administrar varios canales de atención al cliente
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<5 min.
Clientes felices, resultados positivos
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<5 min.
Establecer un buen servicio de atención al cliente omnichannel: guía para comerciantes minoristas
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<5 min.
Nucleus Research: Zendesk produce un ROI alto para Trustpilot
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<5 min.