Community software

Una comunidad en línea fomenta las conversaciones entre tus clientes y crea espacio para tu marca.

Un lugar para alojar las conversaciones de los clientes

Feedback is crucial to understanding customer needs, but the interactions a business has with its customers are only one part of the equation. Customers talk to each other about what works and what doesn’t—on social media, online review sites, and feedback forums. Zendesk fosters customer engagement and strengthens connections on a customized, branded platform.

Deja que las conversaciones tomen vuelo

Orienta a los clientes nuevos y dale poder a los usuarios antiguos con funciones avanzadas de administración de la comunidad. Permite que los integrantes de tu equipo de soporte intervengan y ayuden, o designa administradores de la comunidad para servir de moderadores y mantener el enfoque de las discusiones. Los usuarios pueden ordenar y seguir las publicaciones para mantenerse informados de las últimas actualizaciones.

Software para el foro de la comunidad

Club social para los clientes

A community should be an inviting, useful, and fun place to be. Zendesk community software gives you full control of your community design, so you can make it feel like home. Start by adding a logo and changing the colors, or go further with custom HTML and Javascript.

Centro de ayuda de Insightly

Creadas para los colaboradores

Our community forum software’s intuitive contributor tools keep content fresh and valuable. When a user starts creating a post, Zendesk scans through existing content to show similar posts—making it easy to discover solutions and cut down on duplicate content. To write a post, users can format their posts and comments with a built-in WYSIWYG editor.

Herramientas para colaboradores

Derivar publicaciones en tickets

Unlike standalone community engagement software, Zendesk community software is built right into Zendesk knowledge base software. When responding to a customer’s email in Zendesk's ticketing system, agents can view the customer’s profile and have complete visibility into their community activity. Agents can also transition a community post to a ticket in Zendesk ticketing to continue the conversation.

Derivar publicaciones en tickets

JustGiving

La comunidad de recaudación de fondos en Internet más grande del mundo confía en Zendesk Support

Lee la experiencia del cliente