Values with action: how Zendesk will continue to do better Article

Values with action: how Zendesk will continue to do better

Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking

Improve customer experience

What is call listening? Article

What is call listening?

Call listening can help improve your customer service team's performance. Here's what you need to know.

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020) Article

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)

It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

Chasing unicorns: How the most successful startups handle CX Article

Chasing unicorns: How the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

Sell more

How SPIN selling works (and 34 questions you can use to close more deals) Article

How SPIN selling works (and 34 questions you can use to close more deals)

Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.

Beginner’s guide to the sales process for startups Article

Beginner’s guide to the sales process for startups

For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.

The ultimate guide to a successful discovery call

The ultimate guide to a successful discovery call

A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.

How SMB sales teams are keeping up in 2020 Infographic

How SMB sales teams are keeping up in 2020

Let’s take a look at how SMB sales teams are adapting to keep up.

Guides, research, and more

Four key principles for evolving the employee experience Guide

Four key principles for evolving the employee experience

While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal

Gartner’s 9 predictions for the post-COVID future of work White Paper

Gartner’s 9 predictions for the post-COVID future of work

Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

Adapting to rapid change Guide

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

Latest stories Page 65

Article

Zendesk for iPad Product Manager Steven Yan

With the release of the Zendesk for iPad, Zendesk, CEO Mikkel Svane sits down with Steven Yan,…

Article

Stop Snubbing Your Internal Customers

Who is an internal customer? A simple definition of an internal customer is anyone within an…

Article

Mobile Devices Are Transforming Customer Service

Experts are saying that 2011 is the year that mobile computing will transform customer service. That’s…

Article

Meet Us in Melbourne, Feb. 17

Hey Zendesk fans! We’re hosting a Melbourne meetup on Thursday, February 17th at the Bull &…

Article

Enroll in CloudCamp, Feb. 2

CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and…

Article

Groupon: Defenders of the Customer Experience

“Zendesk’s macros are incredibly easy to use and customize. We know how we’ll they’re working whenever…

Article

What Makes a Community Manager Tick

A few years ago, community manager positions were few and far between and only found at…

Article

Infographic: How Accents Impact Customer Service

DISCLAIMER: By publishing this infographic, Zendesk is not implying that call centers that employ people with…

Article

How to Say You’re Sorry

If you screw up you should apologize. Period. Even if the wronged party cops a major…

Article

Zendesk’s Customer Service Predictions for 2011

Zendesk was founded on the idea that if you create a customer service system that customers…

Don’t Keep Your Customers Waiting Article

Don’t Keep Your Customers Waiting

Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…

Article

Conversations: Loic Le Meur of Seesmic

Zendesk founder and CEO Mikkel Svane sits down with Seesmic founder Loic Le Meur. They discuss…

Article

Zendesk Webinar: What’s New? (Dec. 29)

Original air date: December 29, 2010 Want to hear what new, exciting features we’ve created at…

Article

Zendesk Webinar: What’s New? (Nov. 24)

Original air date: November 24, 2010 Want to hear what new, exciting features we’ve created at…

Article

Zendesk Webinar: What’s New? (Oct. 27)

Original air date: October 27, 2010 Want to hear what new, exciting features we’ve created at…

Article

Hope you had a Merry Holiday. We did.

While it has been a few weeks since we unwrapped the final episode of Merry Holidays,…

Article

Zendesk’s January Webinar Lineup

Happy New Year! We’re excited to announce January’s lineup of FREE webinars to help you: Enhance…

Article

WeightWatchers Eases Customers Into New Points Plan

WeightWatchers members are an obsessive bunch. This Zengage writer (and on-again, off-again WeightWatcher) once heard a…

Article

How to Deal With Hairy Customers

Fred Fehrmann couldn’t come to the phone because he was up on a machine making mice…

Article

It Was the Most Austere of Times, …