Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 64
By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient
Context and identity are precisely what makes messaging so powerful. Capturing this information will allow you to deliver truly personal experiences your customers will love.
What is AHT? Average Handle Time can help companies gauge the strength of their call center and phone support. It's a helpful KPI, but should be interpreted with a grain of salt.
Not all office kitchens are created equal. Some are simple and clean, filled with the necessary…
Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.
Nothing simmers more comfortably on our back burner than stuff we need to return to the…
Given the importance of great self-service support, which course should companies take to build out theirs? We turned to the Zendesk Benchmark for answers.
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
The mullet has been a part of the cultural conversation for decades, often eliciting some ‘80s…
Over half a million people become entrepreneurs in the United States each month. That’s a lot…
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
In the world of retail, it’s exciting to send products out into the wild. After all,…
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide
Help your customers and your agents save time with these knowledge management tips.
Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business
Demand for 24/7 support is almost certainly going to come as your business grows
Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.
Spring is here, and with it, tons of new Zendesk integrations
If I said the words “brand ambassador” to you ten years ago, you’d probably think I…