Customer support social media
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Guide Providing great social media customer service
What is social media customer service? Social media customer service is the practice of providing consumer…
Article Expanding omnichannel support with WhatsApp
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
Article 3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company
Article How messaging apps can benefit your business
Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…
Article 5 tips to make sure your customer service is Millennial-ready
We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…
Article Businesses, meet Messenger
When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…
Article Writing Great Emails to Customers: How Social Media Has Changed the Rules
While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…
Article How to provide great customer service through social media
In our new guide to Providing Great Customer Service Through Social Media, we explore some best…