Customer support social media

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Businesses, meet Messenger Article

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…

Writing Great Emails to Customers: How Social Media Has Changed the Rules Article

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

How to provide great customer service through social media Article

How to provide great customer service through social media

In our new guide to “Providing Great Customer Service Through Social Media,” we explore some best…

How to Provide Great Facebook Customer Service Guide

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Essential marketing skills every person should know Article

Essential marketing skills every person should know

Marketing can be a very complex subject, but anyone can develop a few of the core…

Why are customers turning to social media? Infographic

Why are customers turning to social media?

It’s no secret that social media is an important support channel—more that 34% of consumers head…

Tip of the week: adding the feedback tab to your Facebook Page Article

Tip of the week: adding the feedback tab to your Facebook Page

With our current Facebook integration, you are able to capture both wall posts and private messages…

Infographic: best in practice Article

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

5 Ways to Prevent Customer Fallout Article

5 Ways to Prevent Customer Fallout

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…

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Retailers Get the Gift of Social Media for the Holidays

Savvy retailers this holiday season are taking advantage of the millions of consumers now using social…

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The Struggle Over Social Media Strategies Around Customer Service

Service organizations are looking to deliver customer service and support through multiple channels, such as contact…

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Social studies: A business-to-consumer social media report card

When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…

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Tip with a tweet for great customer service

When you have a great customer experience at a restaurant, you probably leave a generous tip,…

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Biz success seekers take note

We admit we’re suckers for these compliments. We love to make our customers look great just…

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