Vote 2020: Empower your employees to use their voices Article

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

Improve customer experience

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Sell more

Which sales methodology should you choose to execute on your sales process? Article

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers Article

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success Article

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success Article

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

Latest stories Page 73

Tip of the Week: Open vs. Pending Tickets and Why You Should Care Article

Tip of the Week: Open vs. Pending Tickets and Why You Should Care

Article

Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses

Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…

Article

Geographically dispersed Element Customer Care gets on the same page

Based in Durham, North Carolina, Element Customer Care serves the cable industry with billing services, tech…

Article

Tip of the Week: Use Automations to Send Alerts When a Ticket Needs a Reply

The keys to outstanding customer support are simple to understand, but as anyone who’s handled customer…

Tip of the Week: Turn Tickets into Prewritten Responses with Macros Article

Tip of the Week: Turn Tickets into Prewritten Responses with Macros

This blog post is a little old. For the most up to date info, read our…

Article

To Get Satisfaction, Catch Thursday’s Live Webcast

The best of both support worlds: bridging community and help desk support. Join Zendesk's Adria Richards…

Article

Rezora Opening Doors For Real Estate Agents

Real estate agents are always on the go. That’s why a growing number of them rely…

Article

Tune-in on Today’s Webinar: A Picture is Worth A Thousand Words

Like our friends at Blue Mango Learning Systems, we’re happy to announce that two new ScreenSteps…

Article

We’re Back Down Under. Melbourne Meetup this Thursday.

Article

Vancouver Meetup: 2010 Winter Olympics Edition

The world will be descending on Vancouver, B.C. for the 2010 Winter Olympics this month, and…

Article

Savings.com has two-way relationship with customers

Sara Dunham had a problem: Her email-based support system was fast becoming unmanageable. And that was…

Article

Allons Enfants de Soutien à la Clientèle, Paris Meetup February 10

Join us for a drink and get to meet fellow European Zendesk customers, partners and friends.…

Article

Worst. Day. Ever.

It has been raining for the last week here in San Francisco. And when it rains…

The help desk, ITIL, and getting things done Article

The help desk, ITIL, and getting things done

A help desk is only as good as the processes you define for it. When setting…

Article

Seattle Meetup on December 15

We're hosting a meetup in beautiful, rainy Seattle, WA tomorrow Tuesday, December 15, for all Zendesk…

Article

Webinar on Time Tracking in Zendesk with Harvest

Tomorrow and on next Wednesday we’ll be co-hosting a free webinar that will get you up…

Article

Motherly Help Desk Love

Join the Revolution at LoveYourHelpDesk.com.

Article

Mark Your Calendars: On December 8 Help Desk Agents Unite and Take the Day Off

December 8th is the day we’re encouraging help desk workers to take the day off. Yes,…

Sandbox: A safe environment for testing out new configurations and features Article

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

Article

Labour Party of Ireland Managing Constituent Outreach With Zendesk

This fall, the Labour Party of Ireland lobbied in favor of the Lisbon Treaty referendum and…