Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Increase proactive engagement with Mobile Chat Notifications Article

Increase proactive engagement with Mobile Chat Notifications

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…

The final four? Take your pick from 13 new Zendesk apps and integrations Article

The final four? Take your pick from 13 new Zendesk apps and integrations

If only there were an app to view your March Madness bracket right inside Zendesk…that would…

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration Article

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…

See the customer journey more clearly: Introducing the Pathfinder app Article

See the customer journey more clearly: Introducing the Pathfinder app

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…

10 new Zendesk integrations for a jumpstart on better customer service Article

10 new Zendesk integrations for a jumpstart on better customer service

We need leap years to keep our calendars in sync. In addition to a little extra…

Dominoes in motion: how to create time-saving trigger actions with Zapier Article

Dominoes in motion: how to create time-saving trigger actions with Zapier

Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for…

Tip of the week: Porting numbers into Zendesk Voice Article

Tip of the week: Porting numbers into Zendesk Voice

For the best audio quality and overall Voice experience, we highly recommend that you port any…

13 new apps to kick off 2016 Article

13 new apps to kick off 2016

In the final days of 2015 we look back at a great year of apps and…

Talk it out: introducing Advanced Voice, our new phone support product Article

Talk it out: introducing Advanced Voice, our new phone support product

In a world where customer relationships can make or break your business, it’s important that your…

The better we work together, the better we work Article

The better we work together, the better we work

Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is…

Chat Tags: a new way to read between the lines of your customer conversations Article

Chat Tags: a new way to read between the lines of your customer conversations

Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG Article

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

How to make your customer feedback form more visible Article

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

Tip of the week: How to fix the UTF-8 error when bulk uploading users Article

Tip of the week: How to fix the UTF-8 error when bulk uploading users

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…

Tip of the week: Creating a site map for your Help Center Article

Tip of the week: Creating a site map for your Help Center

A site map is a helpful file that lets Google and other search engines intelligently crawl…

Zen U Tip of the Week: How to customize auto-response triggers Article

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

Tip of the week: Hide ticket forms based on the user’s organization Article

Tip of the week: Hide ticket forms based on the user’s organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

4 questions to ask when choosing help desk software Article

4 questions to ask when choosing help desk software

Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…

Prioritize performance with Zendesk’s new SLAs feature Article

Prioritize performance with Zendesk’s new SLAs feature

Great customer service is built on meeting customer expectations in a timely manner. When your support…

How to provide better live chat at scale: introducing Zopim Premium Article

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…