Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 9

The better we work together, the better we work Article

The better we work together, the better we work

Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is…

Chat Tags: a new way to read between the lines of your customer conversations Article

Chat Tags: a new way to read between the lines of your customer conversations

Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG Article

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

How to make your customer feedback form more visible Article

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

Tip of the week: How to fix the UTF-8 error when bulk uploading users Article

Tip of the week: How to fix the UTF-8 error when bulk uploading users

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…

Tip of the week: Creating a site map for your Help Center Article

Tip of the week: Creating a site map for your Help Center

A site map is a helpful file that lets Google and other search engines intelligently crawl…

Zen U Tip of the Week: How to customize auto-response triggers Article

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

Tip of the week: Hide ticket forms based on the user’s organization Article

Tip of the week: Hide ticket forms based on the user’s organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

4 questions to ask when choosing help desk software Article

4 questions to ask when choosing help desk software

Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…

Prioritize performance with Zendesk’s new SLAs feature Article

Prioritize performance with Zendesk’s new SLAs feature

Great customer service is built on meeting customer expectations in a timely manner. When your support…

How to provide better live chat at scale: introducing Zopim Premium Article

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…

Businesses, meet Messenger Article

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…

Tip of the week: Restricting agents to specific brands Article

Tip of the week: Restricting agents to specific brands

With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…

Ring in the new year with 9 new integrations Article

Ring in the new year with 9 new integrations

Do your New Year’s resolutions include working more efficiently? How about deflecting tickets or getting organized?…

Zendesk integrations: kicking apps and taking names Article

Zendesk integrations: kicking apps and taking names

You won’t find any pseudo pumpkin spiced apps here! This month, we bring you 10 new…

The keys to successful customer service data migration Article

The keys to successful customer service data migration

A data migration project is no small task (understatement alert!). When you’re changing from one customer…

Tip of the week: improve your Help Center with dynamic content Article

Tip of the week: improve your Help Center with dynamic content

In the latest tip of the week, I'm going to show you how to create a…

Apps every SaaS company needs Article

Apps every SaaS company needs

Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…

Tip of the week: un-Google your Help Center Article

Tip of the week: un-Google your Help Center

For a variety of reasons, you might find that you don't always want your Help Center…

Tip of the week: make your email look more like email Article

Tip of the week: make your email look more like email

The default formatting for Zendesk emails is nice if you're set up to be a ticketing…