Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 8
Article Building your Zendesk workflow brick-by-brick
Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made…
Article Turn customer reviews and messages into conversations: introducing new Zendesk integrations
Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations
Article ‘Power-Up’ your support with Zendesk and Trello
If you’re an avid Trello user, you might be familiar with the frustration of having to…
Article Beat the heat with these cool additions to the Zendesk Apps Marketplace
We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…
Article Scaling HR operations with a help desk
Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…
![How to create a customer feedback form [+ free template]](https://d26a57ydsghvgx.cloudfront.net/content/blog/Artboard%20126Square_Bubbles@2x.png)
Article How to create a customer feedback form [+ free template]
Are you getting the customer feedback you need to improve your business? Here are 9 useful tips for designing and writing better customer feedback forms.
Article 6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
Article 15 new Zendesk apps and integrations
This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…
Article 20 reasons to visit the Zendesk Apps Marketplace
From doing more with your data, to better closing the gap between sales and support, to…
Article Better customer support through Zendesk and Google Apps for Work
The next step for any growing business is to manage customer relationships with a modern support…
Article SMS: The New, Old Channel for Customer Service
Be an early adopter and sign up for Zendesk's new native SMS channel Early Access Program
Article Increase proactive engagement with Mobile Chat Notifications
In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…
Article The final four? Take your pick from 13 new Zendesk apps and integrations
If only there were an app to view your March Madness bracket right inside Zendesk…that would…
Article Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration
Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…
Article See the customer journey more clearly: Introducing the Pathfinder app
The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…
Article 10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
Article Dominoes in motion: how to create time-saving trigger actions with Zapier
Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for…
Article Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article 13 new apps to kick off 2016
In the final days of 2015 we look back at a great year of apps and…
Article Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…