That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Service

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Sales

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Latest stories Page 60

3 surprising ways to volunteer your professional skills Article

3 surprising ways to volunteer your professional skills

We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…

Jenny Dempsey teaches that your health is a unique ecosystem all your own Article

Jenny Dempsey teaches that your health is a unique ecosystem all your own

How many health and wellness listicles have you favorited? You know, those stories like: “5 foods…

How to get started with Omnichannel Customer Engagement Article

How to get started with Omnichannel Customer Engagement

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…

How AI assistants close the gaps in customer service Article

How AI assistants close the gaps in customer service

AI assistants are capable of quite a bit more than their living room responsibilities. In the…

The Empathy Economy: Care, so your customers will too Article

The Empathy Economy: Care, so your customers will too

I probably don’t need to tell you this, but trust is in short supply these days.…

From the field: Customer service skills you need today Article

From the field: Customer service skills you need today

If you’ve spent any time job searching in the last couple years, you may have noticed…

Every ticket is a puzzle: One advocate’s drive to solve them Article

Every ticket is a puzzle: One advocate’s drive to solve them

Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.

How Zendesk customers gain value with ticketing and real-time support Article

How Zendesk customers gain value with ticketing and real-time support

Instant communication is the expectation when it comes to support, and when more than 53% of…

Innovation requires everyone in the band Article

Innovation requires everyone in the band

It would be amazing if every employee at every company was having regular eureka moments about…

Using a smart knowledge base to unlock agent potential Article

Using a smart knowledge base to unlock agent potential

Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction

4 ways customer support agents can make a career pivot Article

4 ways customer support agents can make a career pivot

Recently, while watching old episodes of The Office, I was reminded of the root basis of…

Support your support with self-service Article

Support your support with self-service

More than 20% of agent time is spent looking for info, but having a good knowledge…

5 ways that AI is already benefitting the customer experience Article

5 ways that AI is already benefitting the customer experience

It's great news for businesses that there are already practical applications of AI, especially for the…

Changing the narrative on careers in customer service Article

Changing the narrative on careers in customer service

Customer service jobs have a reputation for being entry-level, means-to-an-end gigs that go nowhere. But in…

Take it from Zappos—holiday hiring is everything Article

Take it from Zappos—holiday hiring is everything

Though it’s only September, many companies are already deep into preparation for the upcoming holiday season.…

Founders are leaning in to service when launching customer-focused startups Article

Founders are leaning in to service when launching customer-focused startups

How startups can leverage customer feedback to build better relationships

Why high-HQ companies welcome back boomerang employees Article

Why high-HQ companies welcome back boomerang employees

Early in my career, I left a role to work for a competitor. It was my…

Putting customers on the pathway to financial health Article

Putting customers on the pathway to financial health

The LendUp customer service team does more than answer customer questions; the team works to educate and empower its customers to help improve their credit scores and pay off their loans

Take care of yourself, your team, and your customer—in that order Article

Take care of yourself, your team, and your customer—in that order

The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and…

Proven tips for retailers to make the most of this holiday shopping season Article

Proven tips for retailers to make the most of this holiday shopping season

We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy