That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Service

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Sales

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Latest stories Page 59

Your guide to omnichannel support Guide

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

13 strategies for becoming a customer-driven company Article

13 strategies for becoming a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

12 help desk metrics to measure support performance Article

12 help desk metrics to measure support performance

It can be hard to identify the help desk metrics or service desk metrics that really matter for your organization, but these 10 are a good place to start.

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience Article

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

The ROI case for omnichannel support Guide

The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…

The Zendesk omnichannel approach Video

The Zendesk omnichannel approach

    When it comes to support, customers expect an open invitation. With Zendesk, you can…

The age of the customer: How companies transform their customer experience with Zendesk Article

The age of the customer: How companies transform their customer experience with Zendesk

  “The customer is always right” is a phrase that Zendesk takes very seriously. What a…

Building a best-in-class customer self-service experience Guide

Building a best-in-class customer self-service experience

It’s common knowledge that the benefits of self-service for your customers, your team, and your company…

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center Article

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

In the global market for customer service software, Zendesk is named a leader in the 2019…

Customer Experience Guide Guide

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Team up on self-service with Team Publishing White Paper

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content. In order…

How Google and Apple are mapping out business messaging Article

How Google and Apple are mapping out business messaging

Google's Business Messaging and Apple Business Chat are the latest spots on the messaging landscape, but how will they map out their strategies?

Improve customer experience KPIs with sales and support alignment White Paper

Improve customer experience KPIs with sales and support alignment

Customer experience is rapidly overtaking product and price as the most important differentiator for a business.…

Article

Improvements to Zendesk’s terms and policies

It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!

Navigating the 7 stages of the vendor relationship Article

Navigating the 7 stages of the vendor relationship

Our business relationships—the partnerships that help our businesses grow—can be a lot like our personal ones.…

Next stop: the integration station Article

Next stop: the integration station

With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace

Onboarding a business process outsourcer? Follow the four “Ts” Article

Onboarding a business process outsourcer? Follow the four “Ts”

If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers

4 surprising findings on big companies and customer support Article

4 surprising findings on big companies and customer support

Some big companies were born digital; others are just starting to modernize their customer support. New Benchmark research points to best practices for both.

Debunking the myths of omnichannel customer experience Guide

Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following – this webinar is for you. Omnichannel is…

Volunteering your skill set can have some surprising benefits Article

Volunteering your skill set can have some surprising benefits

Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…