Improve customer experience

Home-bound customers turn to messaging channels Article

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business…

Scaling your support team: 7 common questions, answered Article

Scaling your support team: 7 common questions, answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

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Changes to SMB sales cycles better position teams for the challenges ahead Article

Changes to SMB sales cycles better position teams for the challenges ahead

Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…

Why every sales team needs a Sales Data Scientist Article

Why every sales team needs a Sales Data Scientist

If you want your sales team to reach their potential, help them get more out of the data.

Personalize outreach at scale with sales engagement automation Article

Personalize outreach at scale with sales engagement automation

To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

Guides, research, and more

How the accelerating convergence of CRM and contact centers is driving better CX White Paper

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…

How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales White Paper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Latest stories Page 52

Forrester’s Vendor Landscape: ITSM SaaS Solutions Article

Forrester’s Vendor Landscape: ITSM SaaS Solutions

Many organizations in the infrastructure and operations (I&O) space rely on IT service management (ITSM) tools…

Why RentMoola moved all support channels under one roof Article

Why RentMoola moved all support channels under one roof

We sat down with Laura Cowin, Manager, Customer Support, and her boss Ari to learn why…

3 ways to get your Help Center in shape, featuring Lumo BodyTech Article

3 ways to get your Help Center in shape, featuring Lumo BodyTech

Chances are, your Help Center could be working—or working out—harder for you. Here are three exercises…

When employees are happy, business booms Article

When employees are happy, business booms

Human Resources (HR) professionals may have a reputation as mediators of disputes and personnel complaints, but…

Ask the analysts: Gartner’s take on the customer service technology landscape Article

Ask the analysts: Gartner’s take on the customer service technology landscape

As we approach the midpoint of the year (how did that happen so fast?), it’s a…

The Power of Integrated Phone Support, Featuring Dorm Room Movers Article

The Power of Integrated Phone Support, Featuring Dorm Room Movers

Phone support is a powerful way to help your customers. But standalone phone systems, separate from…

20 reasons to visit the Zendesk Apps Marketplace Article

20 reasons to visit the Zendesk Apps Marketplace

From doing more with your data, to better closing the gap between sales and support, to…

Forrester Research: Use Digital Technologies to Improve Employee Engagement Article

Forrester Research: Use Digital Technologies to Improve Employee Engagement

Increasing and measuring employee engagement is a priority for most companies, and yet how to achieve…

How USC Annenberg’s Technical Services and Operations team makes the grade Article

How USC Annenberg’s Technical Services and Operations team makes the grade

Universities constantly cycle through new ideas and student bodies, but often traverse well-worn paths when it…

Better customer support through Zendesk and Google Apps for Work Article

Better customer support through Zendesk and Google Apps for Work

The next step for any growing business is to manage customer relationships with a modern support…

The keys to a low-effort—and drama-free—customer experience Article

The keys to a low-effort—and drama-free—customer experience

Creating an effortless customer experience and building loyalty is anything but effortless. It takes work—lots of…

Customer service starter pack: five resources for managing a stellar support team Article

Customer service starter pack: five resources for managing a stellar support team

Managing a customer service team isn't easy. Get a head start with these five resources from…

Create and measure effortless customer experiences Article

Create and measure effortless customer experiences

It turns out the best way to retain your customer base is to simply meet their…

12 tips for maximizing your ecommerce customer service Article

12 tips for maximizing your ecommerce customer service

From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Zendesk customer Pickaweb explains the benefits of using integrated customer service software.

A new source of customer feedback: Google Play and Zendesk Article

A new source of customer feedback: Google Play and Zendesk

Google Play is a massive channel for customer engagement. Now with Zendesk, it can also be…

Community Tip: Connect Zendesk with multiple project boards in MeisterTask Article

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask…

How to “Bee Better”, one pair of socks at a time Article

How to “Bee Better”, one pair of socks at a time

Great products are often born to fill a need in the market, but the Bombas story…

ICMI report: Uncover the Hidden Profits in Your Contact Center Article

ICMI report: Uncover the Hidden Profits in Your Contact Center

This whitepaper provides actionable insights on how to effectively deliver value in four key areas and…

SMS: The New, Old Channel for Customer Service Article

SMS: The New, Old Channel for Customer Service

Be an early adopter and sign up for Zendesk's new native SMS channel Early Access Program

The three big customer service trends at Relate Live San Francisco Article

The three big customer service trends at Relate Live San Francisco

At Relate Live San Francisco, 500 customer experience leaders discuss the future of customer service including…