How To Guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

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Why omnichannel support is no fairytale White Paper

Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no…

How live chat helps businesses and consumers White Paper

How live chat helps businesses and consumers

Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…

Getting started with Zendesk Guide: strategies and best practices Guide

Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

Key benefits of integrated phone support White Paper

Key benefits of integrated phone support

Despite the rise of newer channels like social media and email, many customers still prefer the…

Implement a world-class customer service solution Guide

Implement a world-class customer service solution

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

The Zendesk omnichannel approach Video

The Zendesk omnichannel approach

    When it comes to support, customers expect an open invitation. With Zendesk, you can…

Debunking the myths of omnichannel customer experience Guide

Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following – this webinar is for you. Omnichannel is…

Zendesk’s customer service guide for startups Guide

Zendesk’s customer service guide for startups

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…

How Zendesk helps HR teams with the employee experience – APAC

How Zendesk helps HR teams with the employee experience – APAC

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Unleash the Power of your Ecommerce Site with Live Chat Article

Unleash the Power of your Ecommerce Site with Live Chat

Which is most effective at boosting sales, phone, email, or chat? How do you cut through…

Meet Answer Bot Video

Meet Answer Bot

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

Conversion Tracking in Chat Article

Conversion Tracking in Chat

With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…

Skills-Based Routing in Zendesk Chat Video

Skills-Based Routing in Zendesk Chat

All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…

Roles in Zendesk Chat Video

Roles in Zendesk Chat

With roles and permissions, managers can create new roles for their agents and control what they…

Support and Chat Video

Support and Chat

Learn how Support and Chat can be used together to create and effortless, cohesive experience for…

Ticket Forms in Zendesk Support Video

Ticket Forms in Zendesk Support

Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…

Groups in Zendesk Support Video

Groups in Zendesk Support

Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…

How to improve your sales process Guide

How to improve your sales process

Introduction to Zendesk Apps Marketplace Guide

Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

Guided demo of Zendesk Chat Video

Guided demo of Zendesk Chat

Download a 30 minute walk-through of Zendesk Chat During this video we’ll cover: The benefits of…