Distíngase por una experiencia superior
Customer interaction software provides proactive communication on the channels people prefer. When you make the right connection at the right time it strengthens the customer experience and bond, as well as, builds trust. So, you can get to know your customers on a deeper level because if you don't —someone will.
Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.
Un enfoque diferente
Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.
Cree segmentos lógicos
Cree segmentos que le permitan interactuar con los clientes con mayor eficiencia y eficacia. Defina audiencias personalizadas basadas en comportamientos, acciones y atributos para comunicarse con los clientes de una manera que tenga sentido para ellos.
Sepa qué es lo que está pasando realmente
Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.
Disfrute el panorama
Import customer data and combine it with customer interactions from all your Zendesk products—and beyond. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
Y aún hay más. Lee a continuación.
There’s a lot more where this came from. Keep exploring the world of customer interaction software.