Innovation
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
Latest stories
Article
4 min read
Meet the all-new Zendesk Employee Service Suite
The way we work is changing faster than ever. Employees are navigating hybrid and remote work…
Article
2 min read
Unlock seamless employee support with new Zendesk HRIS integrations
Today’s employees expect seamless, consumer-like experiences at work, especially when they need help. But a disparate…
Article
4 min read
Personal AI is next in line to disrupt CX - here's how to prepare
AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.
Article
4 min read
Lead your call center into the AI era with Zendesk voice
Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…
Article
5 min read
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
Article
4 min read
The humanizing power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
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