Customers and partners
AI will transform CX as we know it—and we’re already well underway
Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…
Article
5 min read
Everyone’s launching AI agents. Few are ready for them.
Just a few years ago AI agents might have felt like something out of a science…
Article
5 min read
Zendesk AI Effect: 3 benefits you can’t afford to miss
Customers who contact your business with an issue or request—and walk away with a smile. Agents…
4 min read
Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact
AI might be the hot topic in CX, but for Whitney Thomas at SeatGeek and Marta…
Article
5 min read
Enter your resolution era with Zendesk’s agentic AI
AI has completely changed what customers expect from support. When your smart home assistant can tell…
Reports
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving—and the next three years will be consequential for HR…
Article
5 min read
The power of listening: 3 ways Lush drives brand growth with CX
Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…
Article
3 min read
86% of IT leaders rank employee service as a top priority. Here are their next steps.
Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…
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