Skills-Based Routing in Zendesk Chat

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

• Apps and integrations
• Customer support social media

What is a customer service philosophy? (+ how to write your own)

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

• Customer satisfaction