Skills-Based Routing in Zendesk Chat

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

• Apps and integrations
• Customer support social media

How to craft a customer service philosophy that works for your business

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

• Customer satisfaction

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

• Help Center