Ir al contenido principal

White Paper 1 min read

Omnichannel customer service report

Última actualización en September 21, 2021

Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as a result, they’re demanding a seamless and consistent approach across all those channels when it comes to customer service.

How are companies around the globe doing in implementing omnichannel customer service and sales strategies to meet consumers’ expectations? Loudhouse, an independent research agency, surveyed 7,000 consumers in seven countries (U.S., U.K., Australia, Brazil, France, Germany, and Japan) to find out.

Download the full report: The Omnichannel Customer Service Gap

More of a visual person? Check out our infographics:
Bridging the gap: Customer service omnichannel survey (global findings)
Australia omnichannel survey graphic
Brazil omnichannel survey graphic
U.K. omnichannel survey graphic
U.S. omnichannel survey graphic

Relatos relacionados

Podcast
1 min read

Building the experiences your customers actually want—with Bitly’s Brad Harris

Bitly's Brad Harris explains how 2024 became his “year of testing” and why there are no stupid questions in CX.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

Podcast
1 min read

Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Article
2 min read

Top 35 customer service and support podcasts for 2024

Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.