Article

Zendesk Deep Dive: Increase Productivity with Macros

Published April 1, 2015
Last updated April 1, 2015

Deep Dive

Small gains often add up. And when it comes to gains in time, every minute helps. A simple and effective way to streamline your workflow is to create macros for support requests that can be answered with a single, standard response.

During this 20-minute recorded webinar, we provide a quick review of how macros work, and then take a deep dive into best practices for building them. You'll also hear some customer success stories for organizing and allowing access to macros, as well as a recap of the live Q&A session.