Customer complaint software

El software de atención al cliente de Zendesk se anticipa a las quejas de los clientes

Consumers are increasingly turning to social media to share feedback on their customer care experiences. It has become increasingly difficult for businesses to ignore or hide from bad experiences.

Zendesk believes that companies should address the issue proactively by embracing customer complaints. We all know that at least some of our customers are going to complain no matter what. When customers contact us, why not provide them with a swift, dedicated, transparent, and beautiful customer service environment for that purpose.

The inside scoop on customer complaint software

Las soluciones para el servicio de atención al cliente de Zendesk ayudan a los negocios a crecer y a ser más confiables y flexibles. Son útiles para mejorar la comunicación con los clientes y para saber interpretar grandes cantidades de datos. Pero, sobre todo, funcionan conjuntamente para ayudarte a convertir las interacciones en relaciones valiosas y duraderas.

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El software de atención al cliente de Zendesk reúne toda la información de los clientes en un solo lugar para que puedas comunicarte con ellos de una forma eficaz, pertinente y personal.

A timely solution

Con un software para reclamos de los clientes, todo lo que necesitas para administrar sus quejas y ofrecerles la mejor atención al cliente se encuentra en un mismo sitio:

  • Multicanal. Zendesk reúne los canales convencionales y los emergentes para facilitar la interacción con los clientes de acuerdo con sus preferencias.
  • Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk

Handling customer complaints

Since unhappy customers are inevitable, it's better to proactively respond to complaints than to have a disgruntled customer. In fact, an upset customer can become a liability, so turn this interaction into an opportunity to build a relationship with your customer.

Customers care more about how how a company handles their problem than about the situation that caused their initial complaint. They're not complaining to make you look bad—they want you to respond with a solution.

To learn how to turn a negative complaint into a positive customer experience, here are 10 tips to better manage customer complaints.

Próximos pasos

When it comes to dynamic complaint handling, having the right tools is a must. Try a free trial of Zendesk Support today.