Service desk definition
Si lo creas, la gente lo usará
What's the difference between a service desk and a help desk? A service desk is a single point of contact within the company infrastructure. It is primarily an IT function. A help desk, on the other hand, is intended for the customer or end-user to provide troubleshooting, guidance, and customer service. Both of these single point services require a management system that can prioritize, track, and solve customer support tickets.
Get your tickets
Zendesk Support puts all your customer information in one place, providing your help or service desk with everything it needs from a single point. Communication between you and your users is efficient, relevant, and personal. Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions. Dynamic request forms quickly give agents the right context, so they’re prepared to offer personalized customer support.
Disfruta las ventajas
Zendesk Support is ready to play ball:
- Multichannel. Zendesk Support brings conventional and emerging technology channels together, making it easy to connect with customers and users on their own terms.
- Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles.
- Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk.
Próximos pasos
Popcorn, peanuts, hot dogs await. Step up to the plate and hit a home run with the Zendesk demo. Oh hey...grab us a beer while your up!
La experiencia es el centro de todo.Recursos adicionales
Y aún hay más. Lee a continuación.
There’s a lot more where this came from. Keep exploring the world defining service desk, global ticketing, and customer service software.
Creación de un Centro de ayuda eficaz para tu sistema de tickets de soporteMás allá de un sistema artesanal para tickets de problemasCreación de roles personalizados y asignación de agentesUtiliza tickets de problemas e incidentes para organizar y agilizar el soporteLa experiencia de atención al cliente de Wharton University5 Sugerencias para establecer las expectativas relacionadas con los help desks internosEl arte de solucionar problemasEl ciclo de vida de un ticket de problema
Sistema de creación de ticketsHelp desk de uso internoHelp desk de TIHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaSoftware de seguimiento de problemasHelp desk alojadoSoftware de tickets de problemas
Sistema de creación de ticketsHelp desk de uso internoHelp desk de TIHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaSoftware de seguimiento de problemasHelp desk alojadoSoftware de tickets de problemas