Why does a small business need a free ticketing system?
Customer service. It's truly the lifeblood of any organization. And if you don't offer it, or don't understand how to offer it, don't worry—somebody else will. Zendesk's family of products offers more than a free help desk ticketing system for your startup or your growing business. We offer you the support system that enables you to help yourself as you scale your business.
Zendesk is a ticket system that is beautifully simple. Everything your small business needs lives in a single location so communication between you and your customers is efficient, relevant, and personal. Use Support for tracking, prioritizing, and solving customer support tickets.
While there is no secret recipe for success, customer satisfaction is a key ingredient. If your small business shines with friendly customer service, your patrons will spread the word. A support ticket system allows you to spend less time untangling email chains and more time handling customer queries with a human touch. Use the Zendesk help desk solution to give every customer the attention they need.
All that Zendesk free help desk software trial has to offer
Zendesk includes a variety of features designed to improve the relationship between you and your customers.
When agents sign in, they are greeted by a simple workspace that organizes customer issues in order of priority. They can respond to tickets one at a time or cycle through all open tickets in sequence. Zendesk's help desk ticketing system also allows team members to collaborate with one another inside an open ticket without confusing the client and sending duplicate replies. Custom ticket routing makes sure agents get the tickets they are qualified to solve best.
Your company can receive end user trouble tickets through email, social media, web, and mobile apps without crossing any wires. Everything is converted into usable tickets, and responses are sent along the same channels the customers chose. Zendesk’s ticketing system organizes all interactions into a single history for each customer.
End users may send your company many emails, but you don’t have to manage them in a clunky email client. Zendesk makes email ticket creation simple. Incoming emails are automatically converted to manageable tickets, and responses are automatically sent as emails to the end user.
When a customer reaches out to you through a tweet or a Facebook page post, you can easily convert this to a ticket if they need assistance.
With our free help desk ticketing system trial, you can embed a web widget to give clients a direct link to your help center and service agents. The widget can collect information about the service request and suggest help articles from your knowledge base.
If you have a mobile app, you can add Zendesk help desk ticketing system software to the native experience. Mobile software development kits (SDKs) are available for iOS, Android, and Unity.
Knowledge base portal
Make the most of your team’s product knowledge with a self-service knowledge base portal. A self-service portal can provide answers for clients and reduce overall service requests. That frees up bandwidth to focus on incoming requests that do need personalized help. And once you publish content in your portal, clients can access it in a variety of ways like in-ticket suggestions and smart search bars.
No one tool does everything. And if it did, it wouldn't do anything well. That’s why Zendesk ticketing software integrates with over 1,000 other apps like Shopify, Slack, Salesforce, and JIRA. Professional and Enterprise plans also allow you to create your own custom apps to solve problems in exactly the way you want.
Help desk task automation
Let the free help desk ticketing system do some of the work for you. Automation can remind agents about unresolved tickets, find abandoned tickets, and more. Triggers let customers know you are away from the desk or prompt customers to score their service experience. Macros let you use saved responses for repeat questions. A macro can also update ticket fields, change tags, change the ticket assignee, and more.
Ever wonder how you stack up against your peers? With Zendesk Benchmark reports, you can compare your help desk stats like first response time and customer satisfaction to your peers. Zendesk also includes plenty of analytics and reporting data to give you a clear picture of your company.
A little less talk and a lot more action
Spend less time on password resets and common IT questions with an intuitive self-service employee knowledge base portal. And with multi-channel ticketing systems on email, web forms, chat, phone, and mobile, there are multiple ways for your customers to reach you on the channel they prefer.
- Cultive la confianza con los clientes ofreciendo un soporte servicial y personalizado en los canales que prefieren.
- IT teams can effectively track problems, trouble tickets, changes, and assets while still bringing great service to their best customers—other employees.
- Ponga el éxito en manos de los agentes con las eficaces herramientas de colaboración, recopilación de información y automatización.
- Provide a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.
- Support agents will automatically have access to important information about that customer, including when they last requested support, what the issue was, how it was resolved, and even how long the customer had to wait for a resolution.
The proof is in the pudding
Zendesk is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
Y aún hay más. Lee a continuación.
If your support teams have good tools, they can then focus on having good relationships with users. Learn more around free help desk ticketing systems.