Mobile ticketing system

Customer service support with no strings attached

Great customer support should be tied to the customer. Not the computer, fancy headset, or even a particular day or problem. Zendesk Support’s mobile ticketing system has native mobile apps that are built for team leaders, agents, IT, or anyone who doesn’t want to take the “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

Mobile management

Support from your iPhone and Android:

  • Las notificaciones alertan a los agentes sobre actualizaciones hechas a sus tickets asignados.
  • Crea nuevos tickets a toda prisa y haz actualizaciones rápidas con las macros.
  • Accede de inmediato al ticket correcto mediante una búsqueda y un enlace profundo desde un correo electrónico.
  • Usa las vistas para filtrar la cola y desliza el dedo para pasar al siguiente ticket.

Tablet triage

Support from your iPad:

  • Desliza el dedo para clasificar los tickets o darles respuesta rápidamente.
  • Adelántate a los indicadores de rendimiento clave gracias a un acceso total a informes y análsis.
  • Penetra en el panel de agente para conocer la cola de una persona o de un equipo.

Wherever they roam

Research shows that people simply don’t want to go out of their way to get the support they need. That’s why it’s important to stay close by—even when your customers are blazing new trails across new media. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer and love.