¿Qué es un sistema de tickets PHP (PHP: preprocesador de hipertexto)?

PHP is a server-side scripting language designed primarily for web design, but also used as a general-purpose programming language. A PHP ticket system is an advanced free ticketing system, written in PHP with a MySQL backend, which includes user management through sessions, a search function and several other functions to simplify ticket system management.

It can be hosted on any platform running PHP. Their client's software supports creating tickets, retrieving and updating tickets, deleting tickets, and more, in Zendesk Support.

La noticia entre bastidores

You have several options in terms of the languages the Zendesk API uses. All modern languages, including PHP, let you make HTTP requests and handle HTTP responses. But why reinvent the wheel? Using an API client is a great way to speed up development. An API client takes care of a lot of the low-level details of making requests and handling responses and lets you focus on writing code specific to your particular project.

¿Sabías que...?

Tickets are the ways and means through which your end users (customers) request information with agents in Zendesk for customer service. Tickets can originate through a number of support channels, including email, help desk, chat, phone calls, Twitter, Facebook, or the API. All tickets have a core set of properties.

Con Zendesk Support consigue:

  • Un sistema sencillo para hacer seguimiento de los tickets de soporte, priorizarlos y resolverlos
  • Toda la información de los clientes en un solo lugar para facilitar la comunicación
  • Mayor confianza entre los clientes y más éxito para los agentes

Extiende tu alcance

Cambia la manera en que los clientes se relacionan con tu compañía. Ponte en contacto con Zendesk Support para que te hablen de soluciones adicionales para la atención al cliente.