Incident ticket system
Your search for an incident ticket system is over
Every support team faces: How can I take a number of inbound reports stemming from the same root cause and collect them so we can attack the root cause of the issue, then solve them all simultaneously?
With Zendesk Support, now you can.
La noticia entre bastidores
Your customers have different reasons for getting in touch with you. As such, not all Zendesk Support tickets work the same way. A ticket can be one of four types: a Question, a Problem, an Incident, and a Task. Each of these types allows you to track and do different things, with the ticket, based on the issue at hand.
¿Sabías que...?
Problem-and-incident tickets are useful when a problem or service interruption is reported by more than one person. For example, when the wireless network in an office stops working, several people might report the incident. A ticketing system, like Zendesk, can treat the tickets as incident reports. Instead of resolving each ticket separately, you can link the tickets to one problem ticket, and then find a resolution to the problem ticket to solve all the incident tickets.
Cómo ayuda Zendesk
Learn how we manage problem-and-incident tickets here at Zendesk in Joseph May's Zendesk on Zendesk: Lifecycle of a problem ticket.
Haz que cada interacción con el cliente cuenteRecursos adicionales
Y aún hay más. Lee a continuación.
There’s a lot more where this came from. Keep exploring the world of incident ticket systems, global customer support, and agent efficiency.
Creación de un Centro de ayuda eficaz para tu sistema de tickets de soporteLa ventaja del mapeo de host basado en IP para ZendeskCreación de roles personalizados y asignación de agentesUtiliza tickets de problemas e incidentes para organizar y agilizar el soporteEl arte de solucionar problemasEl ciclo de vida de un ticket de problema
Software para service deskHelp desk de uso internoSistema de creación de ticketsHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaHelp desk virtualIncident management toolsSistemas de tickets de WordPressEl mejor software para help deskRequest management software
Software para service deskHelp desk de uso internoSistema de creación de ticketsHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaHelp desk virtualIncident management toolsSistemas de tickets de WordPressEl mejor software para help deskRequest management software