Milan

4 designs in 1 theme: endless, zero-code customization

Introducing Milan, the dazzling debut of our Fashion Collection, a stunning suite of clean, minimalist Zendesk themes designed with flexibility and elegance. Milan blends contemporary style with effortless sophistication, offering a range of customization options to perfectly reflect your brand’s unique personality.

Crafted to deliver a seamless support experience, Milan is fully compatible with Help Center v4 and features Generative Search, making it as innovative as it is beautiful. Transform your Help Center into a chic, user-friendly destination that leaves a lasting impression.

Unlike many Zendesk themes, Milan unlocks endless possibilities for in-house help center customization. No coding skills or extra costs required.

• Effortless Customization: Effortlessly match your brand with the widest no-code editor
• Enhanced Accessibility: Make your content more accessible with built-in features like promoted articles and recent searches

Endless, zero-code customization

Play around with different styles and designs to reflect your unique identity. Adapt colors, images, icons, fonts, and logos: our Zendesk theme offers easy help center customization without coding.

You don’t need to be a technical wizard to be able to set up the Milan theme in your Zendesk environment. With our theme editor, you will be able to customize this help center to fit your brand perfectly.

This is what you get out of the box:

• Header: 4 styles for each layout, sticky / non-sticky option
• Footer: 3 styles
• Homepage: different layout options for category boxes
• Promoted articles, recent searches, etc.
• Inner pages: multiple styles
• Very handy theme editor
• Easy customization without the need for developing

Support for Generative search

Let AI do the heavy lifting.

Milan supports Zendesk’s new generative search that delivers concise, instant answers right inside the Help Center. When users enter a question or phrase, Zendesk scans the best-matching articles and gives them a summary answer.

So customers spend less time digging and getting what they need faster.

Customer Service that goes beyond

Milan is a high-end Zendesk help center theme made for brands that go beyond with a clear focus on E-commerce and fashion.

Widest range of out-of-the-box options saves time & resources

Extended functionalities of our Zendesk theme make help center content more accessible, with features like popular searches, promoted articles, recent activities, ‘articles in this section’, etc.

Seamless experience across devices

Whether your customers are using their phones, tablets or desktops, the Milan theme for Zendesk is optimized for every screen. Its intuitive design makes it easy to find answers to questions in no time.

Clean, modern design

Impress your customers with a clean, contemporary look based on modern design principles. It ensures easy navigation and reinforces your brand's professionalism and innovation.

Updates & support

Our themes are updated regularly to support new Zendesk features and capabilities. Have any questions about this theme? Feel free to contact us.

… Or contact us for a custom theme

Our custom Zendesk themes offer a fully tailored help center design that aligns with your brand identity. We'll design it from the ground up, giving your help center a unique look and feel. Whether you have a mock-up or need us to create one, we ensure perfection with 3 revision rounds.

Find out more about Zendesk custom themes →

Discover how you can customize Zendesk themes from Premium Plus

Premium Plus is a multi-award-winning Zendesk partner

As Zendesk's Global Partner of the Year and Zendesk's Best Partner for Building Zendesk Themes, we provide you with the right guidance, tools, and designs to deliver the best possible service to your customers in no time.

You can benefit from a complete suite of services:

• Zendesk implementation
• Optimization and continuous improvement
• AI Agents and Copilot
• Apps and integrations
• Zendesk training
• Events, webinars, and various free CX resources

Find more about Zendesk services on our website →

Have any questions?

Feel free to contact us or book a meeting with our experts to explore how we can elevate your Zendesk experience.