In-app Quality Assurance (QA), Quality Management (QM), and agent coaching

AI-driven WFM with forecasting, scheduling, real-time & historical reporting.

Smart Role – AI-Powered Training & Scenario-Based Simulation for Customer Support.

AI powerhouse for Quality Assurance (QA), performance insights and management

Quality Assurance (QA), Quality Management (QM), agent coaching and KPI reports

Quality Assurance (QA), Quality Management (QM), agent coaching and KPI reports

Reveal new insights from your Customer Service data for better decision making

Auto AI powered QA (Quality Assurance),QM (Quality Management) & Agent coaching

An all-in-one quality control and feedback loop solution

Support operations for AI-powered copilot, automation, and workforce management

Track time to projects and tasks in Harvest right from Zendesk tickets.

Track time to Harvest right from leads and deals in Zendesk.

Quality assurance, coaching and gamification in real-time

Automated Quality Assurance on 100% of your customer conversations

Streamline your Call Center QA and stop struggling with spreadsheets

Quality assurance, coaching and gamification in real-time

Automated Quality Assurance on 100% of your customer conversations

Assign tickets to staff as soon as they open ticket but only if it is unassigned

AI powered QA to improve agent performance and customer service quality

Modern scheduling for your distributed team

View the evaluations completed on your tickets from within Zendesk.

Transforming CX for increased efficiency, reduced costs, and better outcomes

Create tailored training scenarios for agents with the LMS app by Zendesk Labs.

Affordable Advanced AI Tools for Customer Support, Resolution, Performance, & QA

Whatsapp audios: send and listen to them effortlessly!

In-app Quality Assurance (QA), Quality Management (QM), and agent coaching

An easy way to add and remove agents from bulk or individual support groups