As Zendesk’s largest Premier Partner in Oceania, with offices across Australia and New Zealand, We specialise in helping businesses scale with AI and best-in-class technology solutions.
At Optimate.me, we specialise in helping businesses scale with software by leveraging AI-driven and industry-leading technology solutions. As Zendesk’s largest Premier Partner in Oceania, with offices across two countries, we take a no bulls**!, results-driven approach to every engagement. By collaborating with other key partners in the Zendesk ecosystem, including Ultimate, Aircall, SweetHawk, and AgnoStack, we empower organisations to optimise their customer and employee experience operations, delivering measurable improvements.
See how we've helped brands like Starbucks and Burger King implement their CX and EX strategy with Zendesk.
Optimate.me are also the developers of optiSync, an advanced integration tool specifically designed for Zendesk customers who want to integrate with other platforms. optiSync ensures seamless communication between your external systems, eliminating duplicate entries and errors while providing a comprehensive 360-degree view of your customers across your entire tech stack. Acting as an ETL (Extract, Transform, Load) solution, optiSync connects source systems like databases or accounting software with Zendesk, transforming and loading data in the correct format to enhance operational efficiency.
Discover more about optiSync here
If you're thinking about implementing or optimising with Zendesk, reach out to a member of our team today for a free consultation call.
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14 reseñas
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Optimate.me helped us connect Zendesk with our Shopify store, and it’s been a game-changer. Our agents can see order details right inside tickets, track shipping issues, and respond faster — no more tab-hopping. The setup was quick, clean, and done right the first time. Huge time-saver for the team.
Kaan Tavli
Optimate.me made our Zendesk implementation easy. They understood our needs, set everything up quickly, and gave us a clean, scalable setup that works for our team. Super knowledgeable, responsive, and great to work with. Couldn’t recommend them more.
Neil Cordon
AutoPacific Group (APG) is proudly part of the Amotiv group. APG is a market leader in vehicle accessories and towing solutions. As a rapidly growing business with over 50 brands across multiple businesses, we need to be able to scale our customer service, complaints and warranty processes. Achieving this with limited resources has been a challenge, but the Zendesk platform came with much of this best practice built in. With great support from Kaan and Helena at Optimate.me and their technical team, we were able to go-live in just a few weeks. Ongoing support after go love has been great and has helped us troubleshoot issues and refine the implementation. We have achieved a massive improvement in customer response times and customer satisfaction.
Brooke Fosse
Implementing Zendesk with the advanced Shopify solution has been a game-changer for our business. Managing multiple brands and customer inquiries across eight inboxes was time-consuming and inefficient. The support from Kaan, Jarrad, and Mia has been outstanding—nothing was ever too hard, and they guided us through every step, from setup to optimization. Thanks to the team at Optimate, we now have centralized reporting, improved response times, and the ability to track key metrics that were previously impossible. If you’re considering a Zendesk partner, I highly recommend their team. Their expertise and patience made the transition seamless, and the results speak for themselves.
Bronwyn Riddiford
The team at Evolution Marketing have been great in assisting us through the set up of our system, setting up workflows and triggers as well as merging domains to allow us to connect to our Zendesk Sell account. They have been a great support to us becoming more efficient and effective. Thank you!
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