Learn how to automate, make your processes efficient and encourage self-service. Zendesk Enthusiasts. Helping companies onboard, optimize & scale their customer service solutions in Zendesk.
We’ve been working as Zendesk consultants for a decade now and we love what we do.
A few reasons to work with us:
- You are no longer worried about if Zendesk was the right choice
- You are looking at reports and understand how your business is doing
- You are getting traction for your business
- You can easily communicate with a team of experts if you need any workflow updates for CS/CX
- You have time to focus on important things in your business
- You don't have to hire that many new people because we give your existing team the tools they need to be efficient
- Find your niche
We help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so.
Get the "8 Secret Tips To Help You Optimise Your Zendesk" FREE Ebook here
Get the "10 Processes To Automate in Zendesk Ebook here
FREE 12h onboarding course with Zendesk methodology implemented by Zendesk for 1000+ projects here
If you are an existing user - We recommend starting out with an Account Healthcheck. This is how one would lood like. With it, and along with your scope of work, we will be able to determine the level of effort I need to put into your project. As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.
If you're only starting out with Zendesk, I would like to know: 1. What is your business goal for using Zenedesk? 2. How would a successful implementation look like? 3. What did you do in the past? 4. How did you get here?
After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.
We’ve built 50 apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See the apps I've uploaded below.
We also do Zendesk Sunshine - the new data sorting feature. Check out my app.
We love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. Book a call with me and I’ll share some tips and tricks for free. My portfolio here.
Reporting - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.
Check out my website for use cases and more CS googies.
Aplicaciones que hemos construido
Lo que dice la gente
13 reseñas
Tyler Moser
⭐️⭐️⭐️⭐️⭐️ We had the chance to work with Dominic and his team, ROCA, on a Help Center version update/customization project. They absolutely knocked it out of the park! They transformed our outdated Help Center, aligned it with our online brand vision, and delivered a simplified, clean, customer first experience. The work was fast, clear, and executed with precision. We highly recommend ROCA for any Zendesk Help Center customization.
Jovanny Aguilar
ROCA was an excellent implementation partner who helped us get up and running smoothly on Zendesk. Their team provided valuable guidance, tailored solutions to our needs, and ensured we were fully prepared to succeed with the platform from day one. They were always readily available to help us troubleshoot issues or come up with creative solutions whenever we needed support.
James Murphy
ROCA provided expert advice on Zendesk setup and management, and went above and beyond to help implement custom solutions for our unique workflows. They were incredibly helpful with answering questions and guiding our process to level up our Zendesk usage and position our team for success.
Mary Garcia
MCM House is a leading Australian furniture brand. When we began onboarding Zendesk, we needed a reliable partner to guide us through the setup efficiently within a tight timeline. Roca’s support has been exceptional throughout this process. Their expertise and commitment have been invaluable, ensuring a smooth transition while working closely with our team to establish internal processes and automation. A special mention to Gabriel, who has been a true superstar—always ready to answer our questions and provide clarity without hesitation. We deeply appreciate Roca’s dedication and support, and we highly recommend them to any business looking for a seamless and professional Zendesk setup experience.
Sarah Clark
We’ve had a fantastic experience working with ROCA, who supported us in optimising and extending the capabilities of our Zendesk platform. At Carveco, we develop professional software for CNC machining and digital crafting, and our challenge was to streamline our customer support processes while unlocking the full potential of Zendesk. The team at ROCA quickly demonstrated a deep understanding of both our technical needs and our broader business goals. They worked closely with us to identify areas for improvement, and their expertise helped turn complex requirements into practical, effective solutions within Zendesk. Their guidance has made a real difference to the way we support our customers. We’re really pleased with the results and wouldn’t hesitate to recommend ROCA to anyone looking to get more out of their Zendesk setup.
Se muestran 5 de 13 calificaciones
Más calificaciones