Origin Technology Solutions is a MENA-based software company and Zendesk partner, delivering tailored digital and CX solutions through its specialized arm, Origin CX.
Origin Technology Solutions is a leading software house established in Cairo, Egypt, serving the entire MENA region since 2018. We develop innovative products and solutions for our clients.
Under our umbrella, our specialized arm Origin CX, stands as the MENA region's first digital customer experience consultancy boutique. Origin CX proudly holds the title of the first Zendesk Partner in Mena.
Our partnership with Zendesk is transforming how companies in MENA approach customer service, combining global technology with local CX expertise to deliver faster, smarter, and more human support.
Supercharging Your Zendesk & Customer Experience is what we do!!
Origin CX manages the full spectrum of digital customer experience, from strategy and implementation to ongoing support. Our certified Zendesk experts help businesses:
Zendesk Implementation & Customization: Full setup, channel configuration, automations, and integrations
CX Strategy & KPI Alignment: Customer journey design, CX analytics dashboards, KPI guidance
Training & Capacity Building: In-house enablement, admin training, and leadership coaching
Ongoing Support: Admin-as-a-service, audits, and system optimization
We’re trusted by leading brands across diverse industries, including Almarai , Vodafone, MBC Group, WATCH IT, ELM, DURAVIT, almentor and more!!
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Lo que dice la gente
3 reseñas
Ahmed Elgizouli
Working with Origin as our Zendesk partner has been a truly exceptional experience. From the very beginning, their team demonstrated deep expertise, professionalism, and a genuine commitment to understanding our business needs. They didn’t just implement Zendesk—they helped us transform our customer support operations. Origin’s consultants were proactive, responsive, and incredibly knowledgeable. They guided us through every step of the process, from initial setup and customization to training and ongoing support. Their ability to tailor Zendesk to our unique workflows made a significant impact on our efficiency and customer satisfaction. What sets Origin apart is their collaborative approach. They treated our goals as their own, consistently going above and beyond to ensure we achieved the best possible outcomes. Thanks to their support, we now have a robust, scalable, and user-friendly support system that empowers our team and delights our customers. We highly recommend Origin to any organization looking for a reliable, strategic Zendesk partner. Their dedication, technical excellence, and customer-first mindset make them a standout in the industry.
Ahmed
We’ve had an outstanding experience partnering with ORIGIN CX over the past two years. From day one, their team has been instrumental in guiding us through a successful journey — addressing our evolving needs with strategic and tactical planning while staying agile in the face of new challenges. Their expertise, dedication, and proactive approach have helped us grow and develop with confidence. ORIGIN CX has truly been more than just a service provider; they’ve been a trusted partner committed to our success every step of the way. We at WayUpSports.com couldn’t recommend them more highly!
Omar Osman
We’ve had an excellent experience working with our Zendesk partner, Origin Technology Solutions. Their team is incredibly knowledgeable, not just about the platform itself but also about how to tailor it to fit our unique needs. What really sets them apart is their willingness to go above and beyond — consistently stepping outside the usual boundaries to support us in all aspects, whether technical, strategic, or operational. They’ve been a true partner every step of the way. Highly recommended!
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