Leverage our expertise to get the most out of your Zendesk investment
We specialize in helping small to medium-sized businesses manage the software products used within their organization. Our approach will help you identify any current needs, implement and train with your team and then establish a partnership to manage your systems moving forward – avoiding the costs of hiring full-time software administrators.
The end goal is to ensure you maximize each software investment in a cost effective manner.
Lo que dice la gente
2 reseñas
Steven
Support Think has been supporting us for over a year now, and having them by our side has enabled us to grow a lot! They originally taught us how to use ZenDesk and advised us on which plans to use, but this lead to further configuration by Support Think of our set up once we grew and the work included hugely effective integration of multiple brands. They trained new team members one and one, provided one-off tutorial videos, and regularly peeked inside our account to help spot and solve numerous issues. The approach is organized and always includes a plan of action which we agree upon and then execute on it.
Amanda Klimak
Support Think has been great to work with. Initially we hired them to assist us in setting up the system, which included several different departments and types of users. They were patient and really took the time to not only set things up but took the time to understand our needs and workflow. Their guidance and help when we ran into challenges along the way saved us countless hours of research and learning. Not only did they assist us in setting up our Zendesk team and system, but they also did training for our team, which went incredibly well. They were prompt with their responses and always followed up and were down to earth and all around nice guys. I would highly recommend them.
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