VLAN Technology Sdn Bhd

Our team has had a great experience with Zendesk. From day one they showed patience and real commitment to our success. Training was clear and practical, tailored to our use cases, and they stayed with us through configuration and execution. We implemented workflows, triggers, SLAs, and multiple channels with minimal disruption. When problems came up, the response was immediate and solutions were delivered quickly, not just promises. The combination of strong product knowledge and accountability made a big difference. However, the standout support came from VLAN Asia, particularly Han Yang’s team - Zulaika, Desmond, and Andrian, who consistently went the extra mile and keeping us moving.

At Nando’s, we truly appreciate the support and collaboration shown by the Vlan team in helping us set up our helpdesk system. From the start, their professionalism, responsiveness and attention to detail made the entire process smooth and efficient. A special thanks goes to Zulaikha, who has been especially helpful in guiding us through the use of Zendesk. Her patience, clear explanations and hands-on support gave our team the confidence to adopt the system effectively. We would also like to recognize Ariff and Han Yang for their dedication and teamwork. Their efforts, along with Zulaikha’s guidance, ensured that challenges were quickly resolved and that the transition went seamlessly. Working with Vlan has been a pleasure and we value their commitment to going the extra mile for their clients.

Zendesk has significantly transformed our customer support process. The platform is intuitive and easy to navigate, enabling our team to respond to customer inquiries quickly and efficiently. With its customizable features, we’ve been able to streamline support tickets, monitor progress, and deliver timely resolutions. Additionally, with the assistance of VLAN, we receive excellent services and prompt responses with effective solutions!

Dear Vlan team, I wanted to take a moment to acknowledge and express sincere gratitude for the outstanding service you provided during our recent collaboration. The quality of service provided by Vlan and we appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated throughout the project, and the way you conduct business as a whole. I would like to thank you to Zulaika and Han Yang as well as Sufi and Surin for always going the extra mile in helping us setting up our helpdesk system. Your team work ethic, responsiveness, and professionalism made a significant difference in our project, and I want to make sure that their efforts did not go unnoticed. It's a pleasure working with Vlan team, who truly cares about their clients and strives for excellence. Thank you once again for your hard work and dedication and we look forward to continuing this relationship.

Payment Network Malaysia is new to Zendesk, and we initially faced challenges in understanding and utilizing the tool. However, with the unwavering support of Vlan Asia, particularly Surin and Han Yang's team, we have made significant progress. We are now on a strong trajectory and look forward to continuing our collaboration in 2025, striving to enhance and optimize our use of Zendesk for even greater success