Geckoboard for Zendesk Support

With Geckoboard, I can view key Zendesk data in real time on intuitive dashboards. Here's why this combination is essential for me: Real-time visibility: I track my support team's performance instantly, with metrics like open tickets and response times. Informed decisions: I can access accurate data to identify trends and opportunities for improvement. Improved productivity: With an overview, I can better allocate resources and optimise processes. Enhanced collaboration: I can easily share dashboards with my team, encouraging greater collaboration. Advanced customisation: I can create bespoke dashboards that meet my specific needs. Geckoboard and Zendesk allow me to monitor, analyse and continually improve my support performance. It also allows me to highlight the work done by my team and the sheer volume of problems handled. It also allows us to celebrate and share our successes!!!

We’ve been using Geckoboard for Zendesk Support and we’ve been extremely satisfied with how it helps us visualize and understand our data. 💡 The dashboards are clear, insightful, and make it easy to spot trends and track key metrics — this has been incredibly valuable in helping us stay on top of performance and make informed decisions. ✅ On top of that, the Geckoboard support team has been outstanding — resolving our issue in under an hour. Highly recommended for anyone using Zendesk in a customer support environment! It’s a powerful tool that adds real value to your workflow.

We use Geckoboard to visualize various metrics, providing live monitoring of our agents' workload, different teams, and performance evaluations. The ability to integrate it directly into Zendesk via the iFrames app makes it even more valuable for our agents. We are extremely satisfied with the tool—it’s a fantastic way to display KPIs in a clear and accessible way. The Geckoboard support team has been outstanding, even implementing a missing metric for us in record time. Exceptional service—thank you!

Great link for getting data into Gecko dashboards. Small issue with dashboards not updating but Gecko support fixed within the hour.

Highly recommend Geckoboard for how easy it is to create reports in Zendesk. Way easier than Zendesk Explore!