TXTImpact
Allow for SMS to be a support channel using TXTImpact and Zendesk
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TXTImpact
Integrate the TXTImpact SMS app into Zendesk Support. Receive and respond to tickets via Text and MMS Message. Send customer satisfaction Survey via Text Message directly from Zendesk once ticket is solved.
Text Message feature would enable customers to open ticket via SMS and allow agents to respond to them via SMS.
Allow customers to open support ticket via SMS
Agent replies automatically send update the ticket and send response to customer via SMS
Create multiple campaign for multiple support numbers and link to individual departments or agents
Support Picture Messages (MMS), Emojies, and Attachments for all new and updated Tickets
Cómo instalar
Step-by-step instructions: How to Enable Zendesk Tickets Integration?
Login to the Dashboard with your TXTImpact credentials
Click on Manage Campaigns -> Add New campaign
Click on Text-2-Zendesk icon
Select a short code And a Keyword or your dedicated 10 digit texting number
Enter Zendesk Domain, Login Email address and Zendesk API key
You can view your API key(s) or generate one from Zendesk admin tools and selecting the API option.
Click on Save
Once you save the campaign it will create one External Target and Two Triggers, which can change as per your requirements
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