Torvalds.Dev

A Game-Changer for Support Teams! Torvalds AI agent app is the real deal. It doesn’t just stop at basic Level 1 Q&A—it actually thinks. It starts by handling routine questions flawlessly, but what blew me away is how it escalates to more complex cases like a real support analyst. The agent doesn't just guess—it investigates. It knows when it doesn’t have enough info, asks smart clarifying questions, pulls context from docs, older tickets, and builds a neat, complete picture of the issue. By the time it hands off to a human, the Zendesk ticket is already prepped with everything needed to dive straight into the solution. It’s not just deflection—it’s intelligent triage. We’ve seen a huge drop in resolution time and a noticeable boost in customer satisfaction. If you want to scale your support ops without sacrificing quality, this is the AI to bet on.

Torvalds.Dev has been a huge boost to our support operations. It brings all our scattered knowledge—from Slack, Notion, Jira, and beyond—into one streamlined experience inside Zendesk. No more jumping between tools or digging for answers. Agents get the right, contextual information instantly, which means faster, more accurate responses. What’s truly a game-changer for us is the autonomous first response. Torvalds.Dev can craft high-quality initial replies on its own, dramatically speeding up ticket handling and setting a strong tone right out of the gate. It’s helped our team move quicker, respond smarter, and deliver better support across the board. -Jake

Torvalds.Dev has been a total game-changer for our support workflow. It’s like having an AI copilot right inside Zendesk—always there, always ready with the right information. In addition to pulling from our knowledge base, it also connects seamlessly with tools like Confluence, Notion, Slack, and many others, so no matter where our information lives, agents get instant, contextual suggestions while working on tickets. We’ve seen a major improvement in response quality and resolution speed. Our agents are more confident, spend less time searching, and deliver better support overall. If you’re looking to supercharge your Zendesk experience and finally unify your support knowledge, Torvalds.Dev is 100% worth it.