When you add the Ariglad app to Zendesk, it gets right to work scanning your customer support tickets to pinpoint where your knowledge base might need a little refresh. Not only does Ariglad suggest edits to existing articles, but it also identifies gaps where new articles could be helpful. If it finds an opportunity for a new article, Ariglad doesn’t just stop at a suggestion—it goes ahead and drafts the entire article for you. This way, your Zendesk knowledge base stays up-to-date and thorough, making sure your team has all the insights they need to offer top-notch support.

The Ariglad app for Zendesk enables you to:

Deep Dive into Data Analysis: Ariglad meticulously analyzes communication between your agents and customers, plus sifts through your existing knowledge base. Whether it’s common questions that aren’t fully covered or existing articles that miss crucial details. This ensures your knowledge base is not just large, but smart and thorough.
Tailored Content Creation: Once Ariglad spots these gaps, it doesn’t just flag them; it fills them in for you. Using the exact tone your CSRs use, Ariglad crafts new content or tweaks existing articles to make sure they’re spot-on. Whether it’s a line, a paragraph, or a whole new article, Ariglad builds content that fits seamlessly into your knowledge base, maintaining consistency in tone and format.
Empowering Your Team: Your customer service team gets to review and approve these AI-generated content suggestions. Not quite right? Hit ‘Re-write with AI’ to adjust the explanation or shift the tone. Once you approve, these changes go live, effortlessly updating your knowledge base. This makes it super easy for your team to keep your resources accurate and relevant without diving into the backend.
Instant FAQs and Best Practices: Ariglad also generates FAQs by identifying frequently asked questions from ticket data and crafting best practice answers. If a customer slightly miswords a question, Ariglad’s smart enough to figure out what they mean, thanks to its deep understanding of past interactions. This reduces unnecessary escalations and cuts down on training time, as CSRs have immediate access to the best answers right when they open a ticket.

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