Linker saves agent time while streamlining your escalation flows, especially when you begin using new messaging via persistent channels.
In our experience, 50% of client conversations with customers cover multiple topics. For better visibility and escalation, you need a way to separate different subjects into distinct flows. Manually creating new sub-tickets while chatting with a customer can be cumbersome, but with Linker, this is not a problem. Linker makes sub-ticket creation effortless, as it allows one to create child tickets with a single click.
Linker uses the Zendesk Sunshine platform, so all of your ticket data stays within Zendesk, and does not go to any 3rd party servers.
The flat app fee is $39 per month after a 14-day trial. For annual payment options, or if you do not have a credit card, contact us via our help center at https://zendesk.oapps.io
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