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INDUSTRY AGENTS

Put industry AI agents to work

Start with AI that already understands your industry. Industry Agents come ready to take on the work your teams handle every day, helping you serve customers faster, resolve more and get more value from AI from day one.

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A yoga club member’s AI agent upgrades her membership and recognizes her four years of loyalty.

WHY INDUSTRY AGENTS

Automate work without starting from a blank page

Launch with industry expertise

Zendesk’s service intelligence and customer interaction data help agents understand industry-specific needs and workflows from day one.

Connect to the systems you use

Connect Industry Agents to the business systems your teams rely on, from storefronts and inventory to billing, delivery, returns, and customer data.

Personalize the experience across channels

Support discovery, purchase, delivery, billing, returns, and other high-value moments with customer context and branding carried throughout.

Improve business outcomes

Learn from every interaction to improve service, protect revenue, reduce manual work, and give teams more time for complex customer needs.

FOR ECOMMERCE TEAMS

One AI workforce for the entire ecommerce journey

From product discovery to post-purchase support, help shoppers find the right products, complete checkout, track orders, and resolve returns, refunds, and exchanges. Give customers faster, more helpful experiences at every step of the journey.

Explore eCommerce Agents
A person smiling and talking on the phone.

What customers say

Me Undies

86%

one-touch tickets

+30%

increase in business handled per agent

“A unified customer view means richer customer conversations with deeper communications.”

Gray Rentz

Senior Director at Polaris

Read customer story

WHAT INDUSTRY AGENTS CAN DO

Turn repeatable work into completed work

Natural, empathetic conversation between the voice AI agent and the client
After verification, the AI progresses the replacement and pickup.

Handle the requests your customers and teams manage every day, without building each workflow from scratch.

Frequently asked questions

Industry Agents are prebuilt AI agents designed around the workflows, systems, and customer needs common to a specific industry.

Additional resources

Try Zendesk Today

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