GrowOn Note Taker is a lightweight ticket sidebar app that helps agents keep useful working notes associated with each Zendesk ticket. Agents can create, edit, and delete notes without adding content to the ticket conversation. Each note stays associated with its ticket and includes creator and timestamp information for context. The app stores its note data in the customer's Zendesk account using Custom Objects.
Refundid Returns and Exchanges is widely considered the best Shopify returns portal. Refundid lets support agents see a customer's recent Refundid returns and refunds directly on the ticket, including references, order information, status, resolution, items, tracking, and shipping-label details. Agents can also search by order number or email and link into the Refundid merchant dashboard.
DeveloperHub is a documentation platform that helps software companies write, publish, and maintain product documentation, API references, developer guides, and knowledge bases from one place. DeveloperHub Docs brings that same published documentation into Zendesk Support, so agents can answer tickets with the exact page a customer needs. Agents type a query, see matching pages with the surrounding context, and add an accurate deep link to their reply in a single click. Links point at the exact heading that matched, so customers land on the answer rather than the top of a long page.
Refaire is an AI-powered remote visual support platform that helps customers troubleshoot issues with their phone camera before human support is needed. When escalation occurs, it creates a Zendesk ticket containing diagnostic context such as attempted fixes, outcomes, product information, photos, and video. Agents can continue the support interaction in Zendesk and escalate according to configurable rules.
Additional apps added in September:
Aktie Send (Support) sends approved WhatsApp templates from the ticket sidebar, threads replies to the ticket, and tracks compliance and delivery.
Public Comment Alert (Support) confirms recipients and content before agents send public replies.
Article Import & Export (Support) bulk imports, edits, sorts, and exports Guide articles through CSV files.
Macro Import & Export (Support) bulk creates and updates Zendesk macros using CSV files and macro IDs.
All View Display (Support) removes view-display limits and organizes shared, personal, and group views into tabs.
Batch Email Sender (Support) builds recipient lists and sends bulk email by generating tickets with configurable roles.
URL Opener (Support) adds configurable ticket-sidebar URL buttons using ticket and customer data.
AI Ticket Tagger (Support) suggests relevant tags based on the subject and description of the current ticket.
Kai (Support) connects Kai’s AI platform with Zendesk to create and route support tickets.
GetSupportClarity (Support) turns Zendesk activity into dashboards, scorecards, AI summaries, drilldowns, exports, and health reviews.
Zendesk Migration (Support) guides secure migration of supported Freshdesk data and ticket history into Zendesk.
LaunchBrightly (Support) automates updated Help Center product screenshots by capturing, styling, annotating, and adapting application views.
Ticket Search & Export (Support) searches tickets with advanced filters and exports ticket data and comments to CSV.
User Search & Export (Support) searches users, customizes result columns, and exports user data as CSV.
Snipzilla Templates (Support) provides reusable responses with smart tokens, suggestions, folders, analytics, and macro tools.
Ticket Printer (Support) lets agents customize printed ticket records, including fields, comments, filters, and commenters.
Rules Analysis by AgentCopilot (Support) audits triggers, automations, and macros to identify broken rules and configuration issues.
Keito (Support) adds project-based time tracking to tickets, including individual and team totals.
CXConnect (Support) sends compliant proactive WhatsApp campaigns through Sunshine Conversations with full ticket traceability.
Request Management (Support) adds approval-based service-request workflows with catalog details, due dates, and fulfillment tracking.
Problem Management (Support) adds ITIL problem workflows for root-cause analysis, linked incidents, workarounds, and permanent fixes.
New Themes added in September:
Atlas 2026 Edition is a polished, product-oriented Guide theme designed for B2B SaaS, developer tools, fintech, and documentation-heavy organizations.
Primer is an education-focused Guide theme with persistent sidebar navigation for organizing admissions, courses, tuition, and campus services.
Aisle is a retail-focused Guide theme that keeps orders, tracking, returns, payments, sizing, and gift cards easy to navigate.
Reel is a media and subscription-focused Guide theme for organizing streaming, devices, plans, billing, and account access content.
Anvil is an industrial support theme emphasizing high-contrast navigation, readable reference codes, procedures, safety, maintenance, and technical specifications.
Pulse is a healthcare-oriented theme for organizing appointments, records, billing, prescriptions, privacy, and account access.
Capitol is a government-focused Guide theme for organizing permits, licensing, utilities, billing, records, and public-service requests.
Route is a transit-inspired, high-contrast Guide theme with clear hierarchy and short reading paths.
Transit is a customizable, transportation-focused Help Center theme with high-contrast navigation, category grids, and support for 21 Guide page types.
Relay is a customizable telecommunications Help Center theme with persistent navigation for plans, billing, coverage, devices, outages, and troubleshooting.
Artex is a polished, professional Help Center theme that supports knowledge-base browsing, community discussions, and customer support requests.
Vault is a customizable, WCAG AA-focused financial-services theme with navigation for accounts, payments, disputes, security, and related topics.
Picto is a customizable SaaS and cloud-services theme with persistent navigation for integrations, billing, troubleshooting, and getting started content.
