Incident reporting software

If several employees report to security that there is an accident in the parking lot and it is creating a safety issue, Zendesk Support can treat the tickets as a problem and link all the tickets to one incident ticket and resolve them simultaneously by analyzing, reporting, and providing a solution in minutes to each employee. This type of incident reporting gives management the software they need to track and identify all complaints and report back faster. Instead of a long-drawn out investigation, employees receive notification faster, giving them the satisfaction of a resolved corrective action.

With Zendesk, here is the general workflow for tracking incident reporting tickets:

• Identify a service interruption or problem that's causing people to file tickets
• Create your own ticket to address the problem
• Change the other tickets to incident tickets and link them to your problem ticket
• Solve the problem ticket