What is an AI chatbot?
A chatbot is a computer program that can have a conversation through text or audibly. A really good AI chatbot can simulate how a human being would behave during a conversation and are best used for practical purposes including customer service or information requests. That's where Zendesk Guide Answer Bot comes in.
La noticia entre bastidores
- Automatically resolves low-touch and high-frequency tickets by suggesting relevant articles to customers while they wait for an agent
- Learning from each customer interaction and training itself to deliver more relevant and customized content with each solved ticket
- Engaging users and improving brand image
Extiende tu alcance
Give customers the most relevant information and answers automatically for a faster self-service experience. Try a free trial of Zendesk Guide today and see how your help center can be better with AI chatbots.La experiencia es el centro de todo.
We have more to chat about this. Have a look below.
There’s plenty of information about AI chatbots. Read these resources to learn more.