Update: You may have noticed that this post is pretty old! For more up-to-date information, check out this Zendesk Sandbox article in our Help Center.
As your business grows and changes, so do the business rules and workflows you use to run your help desk. We understand that. You might route your incoming support request one way when you're first starting out; but that will change when you add a whole new group to your organization.
Making those kinds of changes directly to your production environment can be dicey, however. You don't want to risk losing track of your support tickets because you hadn't thoroughly tested a new configuration. That's why Zendesk introduced the new Sandbox feature. With certain Zendesk plans, you can now create an empty carbon copy of your Zendesk (incl. all admin users) and use it to test out new workflows and triggers, try out a new look by customizing your Help Center, or experiment with one of the many integrations Zendesk offers.
The Sandbox also frees you up to try out some pieces of your Zendesk you might not have gotten into yet. Wondering if you can get Zendesk to automatically notify you when a ticket hasn't been updated in over a day? Set up a Sandbox and try out automations.
A Sandbox is incredibly easy to set up. And once created, you can reset it at any time, so you don't have to worry if one of your test configurations gets messy. Reset it and we'll clean it all out for you.
We want your Zendesk to fit your business however it shifts and changes. With the Sandbox, you can make those necessary changes in a safe and easy way.