This is not a news flash. Nobody wants to be 'redirected' away from your website or app to manually fill out a form. Nobody. We all want an immersible experience. A seamless experience. Click here, click there, answer this, say yes to that—and done. That being said, do you give your customers that? If you are here, then the answer is no.
An online form builder is a step in the right direction. A company template form builder is another step. And an online, template form that's embedded into your customer's experience—is a giant leap for mankind!
Embed an online form, and they will do
Zendesk Embeddables allow businesses to put help right at their customers’ fingertips. With Embeddables, companies can reach out and offer support, provide information, or start a conversation. And because it’s so seamlessly integrated into the mobile app or web page, the experience feels magical.
What makes embeddable magical
A better customer experience
Don’t banish support to the basement of customer experience. Embedding support where your customers are—across all channels, devices, and environments—reduces the effort required to get help and makes great customer service an integral part of the product.
Problems get solved faster with context
Customers shouldn’t have to do their own detective work when it comes to technical issues. Zendesk Embeddables automatically generate information about what device or version of the app was being used when the issue occurred. This puts you ahead of the curve and helps you quickly get to the root of support inquiries.
Give yourself room to grow
Embeddables reduce unnecessary back and forth by serving the right information at the right time in the right place. This combination of seamless customer service and a streamlined workflow makes support more efficient and frees up the resources businesses need to grow.