Install the Cancel Ticket Submit app, then configure the settings within the app.

1. Sign up on our website. We will contact you soon after to provide the necessary credentials.
2. In the Zendesk Marketplace, click the Install button
3. Once installed, you will see a form:

• api_key - (API Key) Create one at Admin > API > Token Access and copy/paste it here.
• your_email - Enter your email so we know which administrator installed the app (e.g.: myname@mycompany.com)
• org_secret - The code you received from us when you signed up.

1. Navigate to any ticket. You should be able to see Agatha under Apps.

Start saving time, today!

➤ Click “Install” (at the top of the page)

➤ We build you a custom machine learning model (takes a few days)

➤ Start using completions in Zendesk! Yes, it’s that simple

Or, if you’d like more information or a demo, see www.typegenie.net or email us at hi@typegenie.net

To get started with the TeamViewer app for ZenDesk follow these steps:

• Go to Admin settings > Ticket Fields > add custom field
• Select text as field type
• In the next screen, give a descriptive field title, such as TeamViewer Session ID, leave the checkboxes required and visible unchecked and click Add field.
• You are taken back to the list of ticket fields. Find your new field here, click edit and note down the custom field ID in the top right corner. (*Note: If you are using Zendesk ticket forms, you will need to make sure you add the above field to each of your ticket forms for the app to work *)
• Install the app from the Zendesk App listing page.
• Enter the custom field ID you noted down earlier into TeamViewer Custom Ticket Field
• Click Install and you are good to go!

Further options in the app settings:

Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your ticket by the Insert link into ticket button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.

Integrate with the click of a button. Contact us for your demo today!

Contact unitQ team for more information and a free pilot here https://www.unitq.com/request-demo

etting Started with Snaps:

1. Ensure you have admin access to both Zendesk Chat and Snaps.
2. Log in to Zendesk and from you user profile select connect and find your account key.
3. In Snaps go to plugins, connect credentials and configure your Zendesk account key.
4. In Snaps configure the Customer Service Handoff plugin in the “Plugins” section in you left navigation.
5. Create blocks for handoff entry, handoff exit, and handoff error.
6. If you haven’t already, provision a new channel in the “Channels & Languages” section.

For more information on getting started, contact sales@snaps.io for a custom demo and a pricing and use case discussion & visit https://docs.snaps.io for a full platform overview.

To configure the Returnly app with Zendesk:

• Instalar la aplicación

• Enter your Returnly API Key (found on your account page)

• Enter your Return Center URL(e.g. yourstore.returnly.com)

• Save

Follow the prompts to install the app. Once installed, as an administrator, you will be contacted by the Agyle Time support team to assist with filling in the following details:

• url
• identifier
• secret

The following fields are optional and will only need to be enabled if you wish to incorporate Phone, Form or a Custom field into the workstream name.

NOTE: To make Agyle Time available also to your Chat agents you must install Agyle Time as one of your Chat apps from the Chat dashboard.