Installation This app can be automatically installed and configured through your Magento Store if you install Zendesk Connector extension from any of this sources:
- https://marketplace.magento.com/
- https://packagist.org/packages/wagento/zendesk
- https://github.com/wagento/zendesk
- https://www.wagento.com/
Once installed and configured:
- Login to your Magento admin account
- Go to “Zendesk > Configuration > Magento 2 APP in Zendesk"
- Click on “Install app” button.
For more detailed installation instruction please see our Wiki document: https://github.com/wagento/zendesk/wiki/Magento-2-Connector#installation
To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.
BotXO ===> Create a bot and Save it in BotXO.
BotXO ===> Go to Channels Page (Zendesk tab) and copy the redirect URL.
Zendesk ===> Create Bot Agent user for the bot with Administrator role. Use a Bot name which is recognizable by you later.
⋅⋅3.a Go to Zendesk Chat dashboard. ⋅⋅3.b Once there, go to: Settings > Agents and click on the Add Agent button. ⋅⋅3.c Please choose bot name easy to recognize by you and your customers. Please use an email alias or email address that you can access to because you will receive a confirmation email to set up the Agent account password.
Zendesk ==> Login as Bot Agent (the account you just created). Please make sure that the newly created agent has Chat service ENABLED since all the configuration takes place in the Chat Dashboard.
Zendesk ==> In the Chat Dashboard, Create an API Client using the redirection URL found in BotXO settings (step 2). You find the form at: Settings > Account > API & SDKs (Top Tab).
When creating the Client API, you get a Client ID and a Secret ID
Zendesk ===> In order to find the Bot Agent user ID, you must go to the General Dashboard (usually open in a separate tab). There, go to Manage > People, where you search for the bot user agent and click on the profile. The ID appears in the URL like: https://zzzzz.zendesk.com/agent/users/XXXXXXXXXXX/assigned_tickets.
- BotXO ===> Add Agent, Client and Secret IDs to Zendesk Channel settings in BotXO (from step 5 and step 6)
BotXO ===> Click on Connect Make sure you have pop-ups unblocked for the Zendesk domain in your browser. If you had the domain blocked, you will have to refresh BotXO page and Connect again.
Zendesk Popup ===> Possible cases: ⋅⋅9.a if you are NOT logged in on Zendesk, please login as the Bot Agent User. ⋅⋅9.b if you are logged in on Zendesk, please make sure that you are logged in as the Bot Agent User. Once you click on Allow, you are re-directed to BotXO Channel tab and you see the status has changed to Connected.
BotXO ===> You click on OK to go out of the modal and then save and publish the bot one more time.
Done! Now you are able to see your BotXO Chatbot Agent working live in your Zendesk Chat widget and you can start adding content to your chatbot from your account on the BotXO platform.
If you’re looking to boost your CSAT scores, increase your team’s efficiency, and build relationships with your customers using video...you’re in the right place.
Follow these steps to easily set up the BombBomb integration with Zendesk:
- First thing’s first: if you don’t have one already, you’ll want to get your very own BombBomb account. Sign up for free here!
- Once you have a BombBomb account and have installed BombBomb from the Zendesk Marketplace, open a brand new support ticket. You will now see the BombBomb “bomb” icon underneath the text box - click this icon.
- You will be prompted for your BombBomb login credentials; fill out these fields and click the “Sign In” button.
- Zendesk will request to access your BombBomb information. Click the “Allow” button to connect these two accounts.
- You’re all finished! Now, you (and anyone you’ve allowed) can click on the BombBomb icon in a ticket to send BombBomb videos.
Follow the prompts to install the app. Once installed, as an administrator, you will be contacted by the Agyle Time support team to assist with filling in the following details:
- url
- identifier
- secret
The following fields are optional and will only need to be enabled if you wish to incorporate Phone, Form or a Custom field into the workstream name.
- Sign up for a free trial here
- Fill out the form and validate your email address. Your account will then be created.
- Connect to your Zendesk account
i. go to score
ii. click on interactions
iii. Click on more
iv. Click on Integrations
v. Click on Add integration - One of our sales team will be in touch to set up a brief demo of the product
Install the Download Recordings app and then set up the user settings within the app.
By default, the Download Recordings app is restricted to the administrator role. Administrators can modify the settings to allow access to the appropriate groups and roles that need access to Talk recording downloads.
App requirements
This app can be connected to any Zendesk Sell account, regardless of subscription. You’ll need to have admin privileges in Sell to complete app installation. This app will allow you to see Sell sales information within Support as well as ‘notify sales’ from any ticket.
Completing installation
- After installing the app in your Zendesk account, navigate to any ticket view to see the app.
- Click “Connect to Sell”. If you’re not yet logged in to Sell, you will be asked to do so. Make sure to log in using an admin account.
- Click “Connect” in Sell. This will complete the app installation process.
- Reload your Zendesk ticket view. You should now see contact information from Sell directly in Support.
For additional info refer to support article.
See Zendesk Tickets In Sell
Tighten the bond between support and sales by syncing Zendesk tickets into Sell. This is an additional integration that can be enabled from Sell settings. Click here for more information.
Follow the prompts to install the app. You will be asked to provide two fields in order to complete the installation:
Subdominio
Token
To get these values, you will first need to ask support to enable the feature for you. Please email support@lessonly.com to do that. You will then need to complete the following steps:
Login to Lessonly as an admin.
Navigate to Settings and click on the Integrations tab.
Under the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”.
Copy the Subdomain and Token and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed.
Follow the remaining prompts to complete the installation.
Once your team has successfully installed the Lessonly Zendesk Practice App, you can now begin to use the integration for your team! Here are some details of how it works once installed.
On each ticket, there will now be a Lessonly Practice section on the right hand apps side bar. This feature can be used to send tickets from Zendesk to Lessonly. Add a usage note below to explain why this ticket would be helpful to add to a lesson for Practice.
BotXO ===> Create a bot and Save it in BotXO.
BotXO ===> Go to Channels Page (Zendesk tab) and copy the redirect URL.
Zendesk ===> Create Bot Agent user for the bot with Administrator role. Use a Bot name which is recognizable by you later.
⋅⋅3.a Go to Zendesk Chat dashboard. ⋅⋅3.b Once there, go to: Settings > Agents and click on the Add Agent button. ⋅⋅3.c Please choose bot name easy to recognize by you and your customers. Please use an email alias or email address that you can access to because you will receive a confirmation email to set up the Agent account password.
Zendesk ==> Login as Bot Agent (the account you just created). Please make sure that the newly created agent has Chat service ENABLED since all the configuration takes place in the Chat Dashboard.
Zendesk ==> In the Chat Dashboard, Create an API Client using the redirection URL found in BotXO settings (step 2). You find the form at: Settings > Account > API & SDKs (Top Tab).
When creating the Client API, you get a Client ID and a Secret ID
Zendesk ===> In order to find the Bot Agent user ID, you must go to the General Dashboard (usually open in a separate tab). There, go to Manage > People, where you search for the bot user agent and click on the profile. The ID appears in the URL like: https://zzzzz.zendesk.com/agent/users/XXXXXXXXXXX/assigned_tickets.
- BotXO ===> Add Agent, Client and Secret IDs to Zendesk Channel settings in BotXO (from step 5 and step 6)
BotXO ===> Click on Connect Make sure you have pop-ups unblocked for the Zendesk domain in your browser. If you had the domain blocked, you will have to refresh BotXO page and Connect again.
Zendesk Popup ===> Possible cases: ⋅⋅9.a if you are NOT logged in on Zendesk, please login as the Bot Agent User. ⋅⋅9.b if you are logged in on Zendesk, please make sure that you are logged in as the Bot Agent User. Once you click on Allow, you are re-directed to BotXO Channel tab and you see the status has changed to Connected.
BotXO ===> You click on OK to go out of the modal and then save and publish the bot one more time.
Done! Now you are able to see your BotXO Chatbot Agent working live in your Zendesk Chat widget and you can start adding content to your chatbot from your account on the BotXO platform.
To get started with the TeamViewer app for ZenDesk Chat follow these steps:
- Install the app from the Zendesk Chat App listing page.
- Click Install and you are good to go!
Further options in the app settings:
Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your chat by the Insert link into chat button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.
Getting Started with the Dynamic Content App:
- Ensure you have a Zendesk Support Professional or Enterprise plan.
- Install the application from the Zendesk App Marketplace.
- In Zendesk Support, create a dynamic content item (Admin > Manage > Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).
- In Zendesk Chat, create your shortcut (Settings > Shortcuts) and insert the dynamic content placeholder accordingly.
- Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.
If you're already a Tymeshift for Zendesk Support user, simply install this app and it will automatically connect to your existing Tymeshift account.
If you're new to Tymeshift, please install the Tymeshift for Zendesk Support app first, and then install this app.
Once you've installed the Unbabel app, navigate to a chat * You should see the Unbabel app on the chat sidebar (you may need to scroll down) * If you haven't used the Unbabel for chat before, you'll need to go through the setup flow on the app to authorise Unbabel
Please contact sales@unbabel.com or submit a pricing request via https://unbabel.com/pricing/ to discuss a pricing plan right for you.
Estos son solo algunos de nuestros socios talentosos que ayudan a nuestros clientes a implementar y optimizar su experiencia de Zendesk. Consulta nuestro Directorio de socios para buscar el alma gemela de tu software.
Si no la ves, créala
Con la API y el framework de aplicaciones puedes crear casi cualquier cosa. Y una vez creado lo que quieres, lo puedes colocar en el Marketplace de Zendesk para que todos los clientes de Zendesk lo puedan encontrar. O tal vez prefieras no decirle a nadie y guardarlo para ti: lo que te parezca mejor.