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Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service
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Operations and transformation leader will speed up Zendesk’s shift to becoming an AI-first company and improve…
Zendesk Announces 2026 Partner of the Year Award Winners
This honor recognizes businesses committed to delivering exceptional service to joint customers. Zendesk announced the winners…
Zendesk Acquires Unleash to Enhance AI-first Employee Service Business
Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge…
Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation
Zendesk also named AWS Customer Experience Partner of the Year (Technology) – Global for driving customer…
Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded Microsoft Integration
New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for…
AI Ushers In Era of Contextual Intelligence, Redefining Customer Experience in 2026
Zendesk’s annual CX Trends report shows consumers now expect instant resolutions, deeper personalization, and greater transparency…
Zendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change
Today, the Zendesk Foundation’s Tech for Good program announced the winners of its fourth annual Global…
