Nuevo
Ticket Merge
Merge tickets in either direction, compare sources, and recover as a new ticket.
Trabaja con
Support
Desarrollador
LaPlante ManagementAbout this app
Keep the right ticket. Bring the work together.
Ticket Merge helps agents combine duplicate requests from the ticket sidebar, with the destination first in a comparison window.
Why teams use Ticket Merge
Choose which ticket stays, from either ticket.
Select multiple sources when batch merging is enabled.
Create a destination and merge into it with one confirmation.
Review people, routing and merge-note privacy before committing.
Recover a merged source as a new ticket with inline private history.
One review, one confirmation
Search, build your selection and choose the destination. Compare saved details, then confirm once. A new destination starts unassigned. Recorded operations let you check an interrupted merge without blindly submitting it again.
Recovery is a new start
On a closed merged source, Recover creates a new ticket. History becomes one or more private notes; original attachments remain on the source. This does not undo the merge or redirect old email replies.
Find and select the related tickets.
Choose an existing or new destination.
Review the comparison and confirm the merge.
Fit and data
Requires Zendesk Suite or Support Enterprise, Agent Workspace, Custom Objects capacity and appropriate ticket/object permissions. Light Agents cannot merge or recover. Optional tools start off; native eligibility and business rules still apply.
The app reads ticket, requester and routing data to compare and merge requests. Ticket changes and saved operation records stay in your Zendesk account. Recovery copies source comments into private notes. Attachment links may reach external hosts. Privacy policy.
Grown by LaPlante Management
This app was designed and developed by LaPlante Management, a Zendesk Premier Implementation Partner and Partner of the Year.
LaPlante Management helps organizations design, implement, optimize, and extend Zendesk. Our work spans workflow design, administration strategy, dashboards and reporting, custom apps and integrations, and ongoing platform improvement.
We build our apps around practical needs we encounter in real Zendesk environments.
Need a custom Zendesk app, workflow, dashboard, or integration designed around your organization? Visit laplantemanagement.com to learn more.
Review a synthetic ticket before your first live merge.
Detalles de la aplicación
Cómo instalar
Confirm Zendesk Suite or Support Enterprise, Agent Workspace and available Custom Objects capacity, then install Ticket Merge as an administrator.
Grant intended merge roles read, create and update access to Ticket Merge Receipt and native access to the tickets. Delete access is not required. Light Agents cannot merge or recover.
In Admin Center → Apps and integrations → Zendesk Support apps → Ticket Merge → Change settings, review merge-note privacy and protected-ticket rules. Enable guided batch merging for multiple sources. Reload open panels after changes.
Try a synthetic ticket: search and select related tickets, choose the destination, review the comparison and confirm once. Check the saved result before retrying an uncertain operation.
Use the Marketplace publisher contact for help. Back up settings and records before uninstalling. Merged tickets remain merged; Zendesk Custom Object records can remain after uninstall.
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