ZenTennis

LaPlante Management specializes in practical Zendesk apps, implementations, integrations, and workflow improvements.

ZenTennis gives support agents a playful break without leaving a ticket. Guide a living leaf guard, rally an animated flower against the garden, and be the first to collect five blooms.

What it helps you do

☑ Play a complete first-to-five rally inside the ticket sidebar.

☑ Choose relaxed, normal, or hard difficulty in administrator settings.

☑ Use arrow keys, W/S, pointer movement, or on-screen controls.

☑ Pause, resume, restart, and optionally record completed results.

Common use cases

• Take a brief reset between customer conversations.

• Add a light team-culture activity to the agent workspace.

• Offer a self-contained break with no separate site or account.

How it works

1. An administrator installs ZenTennis, selects difficulty, and chooses whether score tracking is enabled.

2. An agent opens a ticket and guides the leaf guard through a botanical rally.

3. The first side to five blooms wins. With tracking enabled, the result is appended to Ticket Tennis Scores and saved with the next ticket submission.

Data and privacy

ZenTennis does not transmit Zendesk data externally. Gameplay runs in the agent's browser. Optional tracking reads and updates only the app-created Ticket Tennis Scores multiline field. Zendesk stores the value after ticket submission. The app does not read comments, requester details, organizations, or unrelated fields. Privacy policy: https://laplantemanagement.com/privacy/

Requirements and limitations

• Requires Zendesk Support and administrator installation permission.

• Free; no subscription, external server, API key, or websocket service.

• Difficulty and tracking are administrator-only settings.

• The legacy Ticket Tennis Scores name is preserved because Zendesk does not permit an existing app's required ticket field to be edited.
• Single-player only; no multiplayer, leaderboard, reporting, prizes, or performance measurement.

FAQs

How is a score saved? Finish a match, then submit or update the ticket.

What happens on uninstall? Zendesk removes the app, settings, required score field, and current values. Historical values remain only in ticket audits. Export important history first; reinstalling starts fresh.

Where can I get help? Contact apps@laplantemanagement.com.

Install ZenTennis to give agents a botanical break without leaving Zendesk.

Grown by LaPlante Management

This app was designed and developed by LaPlante Management, a Zendesk Advanced Implementation Partner and Partner of the Year.

Need a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit laplantemanagement.com to learn more.