Nuevo
Ticket Printer
Print clean, branded ticket records with only the content you choose.
About this app
Turn cluttered tickets into clean, useful records
Ticket Printer gives Zendesk agents a focused way to print or save a ticket as a polished PDF—without printing the full Zendesk interface or including content the reader does not need.
Why teams use Ticket Printer
- Create readable records for escalations, reviews, handoffs, and archives
- Choose exactly which ticket and requester fields to include
- Print the first, latest, all, or individually selected comments
- Include public replies, internal notes, or both—with clear visibility labels
- Add Side Conversations, Zendesk-hosted attachment links, and SLA metrics when available
- Use the ticket's Zendesk brand logo automatically
- Run entirely inside Zendesk with no external account or server required
Built for deliberate sharing
Essential ticket fields start selected, while custom ticket fields, requester details, Side Conversations, and metrics remain opt-in. Filter the conversation by visibility and commenter. If no comments match, Ticket Printer explains the mismatch and prevents an incomplete printout. The source ticket is never changed.
How it works
- Open a saved ticket and expand Ticket Printer in the ticket sidebar.
- Choose the fields, requester details, comments, visibility, Side Conversations, and metrics to include.
- Open the clean print view, then print it or use the browser's Save as PDF option.
Ticket Printer is free to install and use. LaPlante Management builds focused tools that help Zendesk teams work more clearly and efficiently.
Data disclosure
Ticket Printer accesses the current ticket's standard and custom fields; requester name, email, phone, organization, locale, time zone, external ID, tags, verification status, and selected requester custom fields; comments and comment authors; attachment names and Zendesk-hosted links; Side Conversations; available SLA or service metrics; and the ticket brand's name and Zendesk-hosted logo. It uses this data only to assemble content deliberately selected by the agent for a print view or browser-generated PDF.
The app does not create or modify tickets. It does not transmit Zendesk ticket data to LaPlante Management or another external service, maintain an external database, or retain printed records. Processing and PDF generation occur in the agent's browser within the Zendesk session. Brand logos and attachment links remain hosted by Zendesk and subject to Zendesk authentication and source-record permissions.
Privacy policy: https://laplantemanagement.com/privacy/
Detalles de la aplicación
Cómo instalar
Install and use Ticket Printer
No external account or additional configuration is required.
- Install Ticket Printer in Zendesk Support as an administrator.
- Assign the app to the agents or groups who should use it.
- Open a saved ticket and expand Ticket Printer in the ticket sidebar.
- Select the ticket fields, optional requester details, comments, visibility, Side Conversations, and available metrics to include.
- Select Open clean print view, then use the browser print dialog to print or Save as PDF.
Allow pop-ups for your Zendesk domain. Agents can include only data they can access in Zendesk. Side Conversations, requester fields, brand logos, and SLA metrics appear only when available to the current agent and supported by the account.
Dejar una evaluación
Comparte tu experiencia con el resto de la comunidad Zendesk