Nuevo
Tomewell
Help center PDF manuals, branded, with contents and page numbers. 14-day trial, then $79/mo.
Trabaja con
Support
Desarrollador
Great Work LLC
About this app
Turn your help center into a branded PDF manual, per brand and per language, and rebuild it in one click after every edit. For the customer who wants the whole user guide on paper, the partner who needs it offline, and the auditor who asks for "the documentation" as one file.
A real manual, not a stack of printouts
A cover with your logo, brand colors, title, subtitle and a "generated on" date.
Contents with page numbers, and every entry is a link to its page.
Headers and footers you write, with the manual name, chapter, page number and page count.
Article text as your readers see it: headings, lists, tables, code blocks, quotes, callouts and images.
Links between articles jump to that page of the PDF; other links point to the live help center.
PDF bookmarks that mirror your chapters.
Pick it once, rebuild it whenever
Choose categories, sections and single articles, put them in your order, and add chapters of your own ("Before you ride").
Leave out single articles, or build by label or search words.
Save the manual. Anyone with access opens Tomewell and rebuilds it from the current articles in one click, so the PDF never drifts from the help center.
Every language and every brand
One PDF per help center language, with category and section names translated.
Articles that aren't translated yet are included in the default language with a short note, or left out: your choice per manual.
Multi-brand: a design per brand and manuals from any brand's help center.
Prints Latin, Cyrillic, Greek and Vietnamese scripts.
Public or internal, never by accident
Public editions include only articles visible to everyone, so nothing restricted or still in draft lands in a customer PDF.
Internal editions (staff handbooks with restricted articles, drafts if you want them) stay off until an admin turns them on.
Put it where readers find it
Download the PDF, or publish it in your help center with one click and link it from any article. Publishing again updates the PDF at the same address, so links never go stale.
Optional "Save as PDF" button for your theme: readers get a clean, branded print of any single article, and a link to the full manual.
Limits
Help center content only. Tomewell doesn't touch tickets, users or any other Zendesk records, and has no data export: the output is a formatted PDF.
Languages in Chinese, Japanese, Korean, Arabic, Hebrew, Thai and Indic scripts can't be printed yet.
Zendesk takes help center files up to 20 MB. Larger manuals are downloaded instead.
Saving manuals needs a Zendesk admin (Zendesk allows only admins to change app settings). Agents can build saved manuals.
Pricing
Free 14-day trial (card required), then:
- Single brand: $79 per month per Zendesk account, for manuals from one brand's help center.
- Multi-brand: $149 per month per Zendesk account, for every brand in the account.
Every feature is on both plans, billed monthly through Zendesk. Cancel any time in Admin Center; the app stops at the end of the paid month.
What it reads and writes
Tomewell runs in your browser inside Zendesk Support, as the signed-in user. It reads your brands and, while you build, the help center categories, sections, articles and article images you can see. It writes only the saved manual definitions (which articles, in what order, with what design) into its own app settings, and a PDF in your help center's media library when you ask. It never changes your articles. A manual is a formatted document of your own help center articles for your readers; Tomewell has no data export of tickets, users or any other Zendesk records. There's no Tomewell server, and nothing is sent to Great Work or anyone else.
Not made or endorsed by Zendesk.
Made by Great Work, a small software company. Questions go to hello@greatwork.company and a person replies within one business day. (We're the ones with the duck.)
Detalles de la aplicación
Cómo instalar
Before you install: Tomewell needs a Zendesk Support plan with a help center (Knowledge). An admin installs it and saves manuals; agents can build saved manuals.
- Click Install and pick the plan: Single brand ($79 per month) for one help center, or Multi-brand ($149 per month) for every brand. The first 14 days are a free trial (card required).
- Settings (all optional):
- Who may edit manuals:
admin(default),agentfor everyone, custom role ids, orgroup:<id>. Saving still needs an admin, because Zendesk lets only admins change app settings. - Allow internal editions: off by default. Turn it on to allow manuals that include restricted articles (and drafts, when chosen) for staff.
- Leave Saved manuals alone: Tomewell writes it when you click Save.
- Click Install. Open Tomewell from the left navigation bar.
- Click New manual, name it, add categories, sections or articles under Contents, set the cover under Design, then Save.
- Under Build, click Build PDF. Download it, or publish it in your help center and link its address from an article.
- Optional: under Theme button, copy the two snippets into your help center theme to give readers a "Save as PDF" button and a link to the full manual.
Nothing is created in your account at install. Uninstalling removes the app and its saved manual definitions; PDFs you published stay in your help center's media library until you remove them there.
Questions: hello@greatwork.company (a person replies within one business day).
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Planes y tarifas
Single brand
Free 14-day trial, then $79.00 per month
$79 per month per Zendesk account, for manuals from one brand's help center. Every feature: saved manuals from categories, sections, articles, labels or a search; cover, contents with page numbers, headers and footers; one PDF per language; public or internal editions.
Prueba gratisMulti-brand
Free 14-day trial, then $149.00 per month
$149 per month per Zendesk account, for manuals from every brand's help center in the account. Every feature, as in Single brand, with saved designs (logo and colors) per brand. Email support, reply within 1 business day.
Prueba gratis