Nuevo
Sprucewell
Help center find and replace, broken links and 301 redirects across articles. Preview, then undo.
Trabaja con
Support
Desarrollador
Great Work LLC
About this app
Rename a product across every help center article, fix every broken link, and keep old addresses working with real 301 redirects, all from one screen in Zendesk. Sprucewell finds every place that needs a change, in every language, shows you each one before anything is written, and keeps a copy of everything it changes so you can put it back.
Sprucewell is built by Great Work LLC. It is not made or endorsed by Zendesk.
Find and replace across every article and language
- Search titles and article text in every language at once, or filter by section, label or status. Match case, whole words, or a pattern with
$1groups. - Only the words readers see change. Markup is never touched unless you ask. Link and image addresses are separate options, for domain moves.
- Every match is listed with its context. Untick any match or article before you apply.
Fix broken links
- Every link and image in every language is checked: deleted articles, drafts, missing translations, gone
#anchors, missing attachments and old domains. - Fix in one click. Replace a bad address in every article that has it, or send a missing article straight to Redirects.
Sprucewell does not fetch other sites: it never sends your links anywhere outside your Zendesk.
Clean up outdated content
- Find what nobody has touched in 6, 12 or 24 months, oldest first.
- Bulk changes: add or remove labels, move section, or archive.
- Archive and redirect together, with a permanent 301 from every language address of the article to the page you choose.
Real 301 redirects, managed in a screen
- Add, update and delete your help center's own redirect rules (301, 302, 303, 307 or 308): one at a time, pasted as a list, or from a CSV file.
The preview flags duplicates and replaced rules. Every change can be undone.
Undo anything
- Before Sprucewell writes, it saves what it is about to change in your own Zendesk account. Undo a whole change or a single item from History.
Archived articles are the one exception: Zendesk restores them in Knowledge admin, and Sprucewell says so before you archive.
Plans (billed monthly by Zendesk, per Zendesk account)
Every feature is on every plan. Plans differ only by the size of your help center in article translations (an article in three languages counts three):
- Starter: $85 a month for up to 2,000 article translations.
- Growth: $125 a month for up to 6,000 article translations.
- Scale: $175 a month for any number.
14-day trial; Zendesk asks for a card at install and billing starts when the trial ends unless you uninstall. No free plan. If your help center grows past your plan, scans, previews and undo keep working.
Requirements
Zendesk Suite (any plan) or Support Enterprise with Knowledge (Guide), because the undo copies are kept in a custom object. Sprucewell creates it at install.
Editing articles needs a Guide admin, or an agent allowed to edit those articles. Redirects need a Guide admin.
Works on your default brand's help center.
Your data
Sprucewell runs entirely in your browser inside Zendesk. There is no Great Work server, no account to create and no API token to paste. Every call is made as the signed-in user, with their permissions, to your own Zendesk account. It reads your help center's languages, categories, sections, article translations (titles, bodies, labels, status, edit dates), attachment ids that articles link to, and your redirect rules, only while it is open. Undo copies are records of a "Sprucewell change" object in your own Zendesk account. It sends nothing to Great Work or anyone else (not even usage statistics), never exports or downloads articles, keeps nothing outside Zendesk, does no background work and uses no AI.
Support
Email hello@greatwork.company. We reply within one business day.
Detalles de la aplicación
Cómo instalar
Install Sprucewell from the Zendesk Marketplace and choose the plan for the size of your help center in article translations (an article in three languages counts three): Starter up to 2,000, Growth up to 6,000, Scale any number. The 14-day trial starts now; Zendesk asks for a card and starts billing when the trial ends unless you uninstall.
- Under Role restrictions, limit the app to the people who maintain your help center (Guide admins, or agents who edit articles). Redirects can be changed by Guide admins only.
- Optional settings: Old domains to flag (for example your previous website or help center, separated by commas) and Keep undo copies for (days), default 365. History offers to clear older copies; nothing is removed until an admin clicks Clear.
- Click the Sprucewell icon in the left navigation bar. The overview shows your broken links and outdated articles. Use Find and replace, Links, Clean up and Redirects; every change shows a preview first and can be undone from History.
At install Sprucewell creates one custom object, "Sprucewell change", where it keeps a copy of what each change replaced. This needs custom objects in your plan (any Zendesk Suite plan, or Support Enterprise). On accounts with custom roles, give the roles that use Sprucewell access to this object (Admin Center > Objects and rules > Custom objects > Sprucewell change). If you uninstall, Zendesk keeps the object and its records so a reinstall can still undo past changes; an admin can delete the object in Admin Center to remove them. Your articles and redirects stay exactly as they are.
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Planes y tarifas
Starter
Free 14-day trial, then $85.00 per month
$85 a month per Zendesk account, for help centers with up to 2,000 article translations. Every feature: find and replace across titles, text, links and images in every language with a per-match preview, link checker and change history.
Prueba gratisGrowth
Free 14-day trial, then $125.00 per month
$125 a month per Zendesk account, for help centers with up to 6,000 article translations. Every feature, any number of admins. Email support, reply within 1 business day.
Prueba gratisScale
Free 14-day trial, then $175.00 per month
$175 a month per Zendesk account, any number of article translations. Every feature, any number of admins. Email support, reply within 1 business day.
Prueba gratis